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Eliminate expensive software with WebRTC (Web Real-Time Communication) – globally standardized Google APIs that enable direct peer-to-peer communications.
Simplify adding sites, functions, applications and processing capacity with a SaaS approach.
Deploy a SaaS softphone solution that covers call collection to call routing.
Improve agent experience and efficiency with a single interface to manage all kinds of interactions.
Enable agents to access voice channels from anywhere with a solution that works with all modern browsers.
Integrate your SaaS softphone solution with automated call distribution to further optimize customer journeys.
A simple plug-in adds softphone call management to the full range of features provided in the agent console.
With all voice data encrypted and securely routed over the public internet, there is no need to build a private network between your contact center and Odigo.