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Eliminate expensive software with WebRTC (Web Real-Time Communication) – globally standardized Google APIs that enable direct peer-to-peer communications, by getting rid of any software installation on your workstations.
Simplify adding sites, functions, applications and processing capacity with a SaaS approach.
Deploy a WebRTC softphone solution that covers call collection to call routing.
The strong integration with our routing engine allows targeted call distribution to available advisors with the right skills for answering your customers’ needs.
Enable agents to access voice channels from anywhere with a solution that works with all modern browsers.
Integrate your WebRTC softphone solution with automated call distribution to further optimize customer journeys.
A simple plug-in adds softphone call management to the full range of features provided in the agent console.
With all voice data encrypted and securely routed over the public internet, there is no need to build a private network between your contact center and Odigo.