Cookie Settings

Request a demo

Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal

My Odigo

Outbound contact center solutions that customers welcome

Build customer loyalty by emphasizing quality over quantity in your contact center outbound call solution.

Enhance the positives of outbound calling for your contact center

Strengthened customer relationships

Use outbound in a way that benefits your customers by being proactive at the right time with the right message.

Improved agent engagement

Give your contact center agents more opportunities to be successful by providing them with the information they need to be of service to customers.

Effective campaigns

Save time and improve results with easy-to-use outbound campaign creation tools and comprehensive tracking of metrics.

Be proactive and build customer loyalty with intelligent outbound contact center solutions

Too much outbound calling risks annoying customers and stressing contact center agents to the point of quitting. But an intelligent outbound strategy can build loyalty by offering customers a useful service before they ask for it.

Bring intelligent outbound campaigns to your contact center in 4 steps

Configure and administer outbound campaigns including targeting, callback cycles, blacklisting and application programming interface (APIs).
Define objectives
Create and manage objectives, define actions and execute an effective strategy.
Manage progressive and preview calls, view customer information and review callback qualifications from an intuitive, single-screen agent console.
Review campaign, agent performance and qualification statistics in multiple formats.

See Odigo outbound contact center solutions in action

Show more
  • Increased customer loyalty
  • Improved agent engagement
  • Customizable and easy-to-track KPIs
Request a demo

Learn more about how to optimize your customer and agent engagement

Unified agent console

Manage all channels in one intuitive console that can be integrated with your CRM and external business tools. Empower your agents with a console that provides comprehensive customer views over all channels.

360-degree customer view

Aggregate data from every device, channel and business tools, such as your CRM. Achieve complete and comprehensive views of customers’ profiles and interaction histories.

WebRTC Softphone

Provide real-time, next-generation phone line connections over the Internet. Give your agents the flexibility to communicate with customers wherever they are.


Eliminate frustrating wait times and give your customers the option to schedule a callback at a time convenient for them.

IVR payments

Offer secure interactions with a fully PCI-DSS certified solution. Utilize an IVR that enables convenient and secure methods to protect your customers’ confidential data and ensure encryption.

Interactive widget

Operationalize raw data so you can focus your efforts. Customize your console to only include the relevant information you need to drive your business and enable customer engagement optimization.