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Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal
Enable customers to avoid waiting on hold by scheduling a callback.
Connect your customers to a contact center agent by activating your callback option as soon as one becomes available.
Eliminate frustrating queues that lead to high CES by giving customers the option to have a contact center agent call them back.
Free up IVR resources by automatically offering a callback option to customers on hold.
Choose a Contact Center as a Service (CCaaS) solution that enables you to call back customers on any voice or digital channel.
Only offer a callback option to callers when hold times exceed a predefined threshold.
Allow agents to request a callback on behalf of a customer during inbound or outbound calls.
Empower your contact center agents to give customers a callback option depending on the status of their call.
Your customers want your contact center to provide options, including the possibility to call them back at a time of their choosing.
Odigo
Manage all channels in one intuitive console that can be integrated with your CRM and external business tools. Empower your agents with a console that provides comprehensive customer views over all channels.
Aggregate data from every device, channel and business tools, such as your CRM. Achieve complete and comprehensive views of customers’ profiles and interaction histories.
Be more proactive and achieve customer loyalty by using outbound calls intelligently.
Provide real-time, next-generation phone line connections over the Internet. Give your agents the flexibility to communicate with customers wherever they are.
Offer secure interactions with a fully PCI-DSS certified solution. Utilize an IVR that enables convenient and secure methods to protect your customers’ confidential data and ensure encryption.
Operationalize raw data so you can focus your efforts. Customize your console to only include the relevant information you need to drive your business and enable customer engagement optimization.
