Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal
Enable your agents to easily identify where a customer is on their journey with a 360-degree customer view.
Reduce stress on agents, and cut attrition, by giving them the tools to anticipate customer needs and provide better service more quickly.
Equip your agents with tools that help them deliver tailor-made service and provide value to customers during each interaction.
Anticipate your customers’ next moves and simplify their journeys for faster resolutions.
Enable agents to access information about previous interactions, products or customers directly in their dashboard and make decisions based on 360-degree customer views.
Synchronize data across business tools and give agents the ability to easily filter through information, such as the context of an interaction or customer intent, history and profile.
To make your clients happy, make agent satisfaction a priority! Applying this symmetry of attention in your contact center is one of the best ways to improve both agent and customer satisfaction.