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Offer personalized experiences with 360-degree customer views

Give your agents in-depth customer views across all voice and digital channels for enhanced customer experience.

Aggregate data from every device, channel and business tool

Clear customer journeys

Enable your agents to easily identify where a customer is on their journey with a 360-degree customer view.

Increased agent engagement

Reduce stress on agents, and cut attrition, by giving them the tools to anticipate customer needs and provide better service more quickly.

Memorable customer experience

Equip your agents with tools that help them deliver tailor-made service and provide value to customers during each interaction.

Predictable customer behavior

Anticipate your customers’ next moves and simplify their journeys for faster resolutions.

Provide your agents with a dashboard that displays 360-degree views of past, present and future customer interactions

Optimized dashboard

Enable agents to access information about previous interactions, products or customers directly in their dashboard and make decisions based on 360-degree customer views.

Efficient information filtering system

Synchronize data across business tools and give agents the ability to easily filter through information, such as the context of an interaction or customer intent, history and profile.

With a 360-degree view of customer interactions from all channels and touchpoints in one place, your agents can get straight to the heart of the matter.
Alexandra Texier Product Marketing Manager


Alexandra Texier

Read more about providing a 360-degree customer view from our expert

Alexandra Texier
Alexandra Texier Product Marketing Manager Odigo

See a 360-degree customer view in action

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  • Higher customer engagement
  • Unified views of customer touchpoints
  • Actionable insights
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Learn more about how to optimize your customer and agent engagement

Unified agent console

Manage all channels in one intuitive console that can be integrated with your CRM and external business tools. Empower your agents with a console that provides comprehensive customer views over all channels.


Be more proactive and achieve customer loyalty by using outbound calls intelligently.

WebRTC Softphone

Provide real-time, next-generation phone line connections over the Internet. Give your agents the flexibility to communicate with customers wherever they are.


Eliminate frustrating wait times and give your customers the option to schedule a callback at a time convenient for them.

IVR payments

Offer secure interactions with a fully PCI-DSS certified solution. Utilize an IVR that enables convenient and secure methods to protect your customers’ confidential data and ensure encryption.

Interactive widget

Operationalize raw data so you can focus your efforts. Customize your console to only include the relevant information you need to drive your business and enable customer engagement optimization.