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AI-powered omnichannel bot

A multi-role bot that provides reliable qualification and self-service on voice and digital channels.

Improve contact center efficiency and effectiveness with an all-in-one callbot, chatbot and voicebot

24/7 access

Provide around-the-clock personalized customer service.

Advanced comprehension

Understand your customers through advanced natural language understanding (NLU) and provide relevant responses.reliable omnichannel services.

Strengthened customer bonds

Automatically recognize customer context and respond appropriately in a natural way.

Increased personalization

Deliver customized answers to your customers by using real-time data to ask meaningful questions.

Real-time statistics

Equip your contact center agents with up-to-the-minute, actionable information along with cross-channel monitoring capabilities.

Versatile deployment

Cater to your customers’ needs with a chatbot, a voicebot or a callbot available on websites, Android/iOS apps and smart devices.

Continuous improvement

Advanced machine learning (ML), supervised by experienced Odigo bot trainers, enables the omnichannel bot to learn and improve from the inputs it experiences.

Flexible integration

Connect with 3rd party internal and external tools, information systems, customer relationship management (CRMs) and artificial intelligence (AI).

Get to know the Odigo omnichannel bot: chatbot, callbot, voicebot


  • Deployable via website or Android/iOS apps such as Facebook Messenger
  • Personalize chatbot interactions through mini-apps and UX enablers
  • Customizable widgets
  • Seamless transfer to agents via live chat or phone
  • Intelligent behavioral targeting


  • Provide real conversational experience in natural language
  • Efficient self-service on the phone channel
  • Wide choice of supported languages and realistic voices
  • Natively embedded speech-to-text (STT) and text-to-speech (TTS) capabilities
  • Seamless transfer to agents via phone


  • Easy integration through diverse API compatibility
  • Reliable self-service on all smart devices
By deploying a truly omnichannel bot, you can provide your customers with the personalized care they want with the increased freedom and convenience that self-service delivers, anytime, anywhere and on any device.
Raffaele Ferrara Product Marketing Manager at Odigo
Raffaele Ferrara

Read about omnichannel services and more from our experts

Raffaele Ferrara
Raffaele Ferrara Product Marketing Manager at Odigo

Solving automation challenges with the Odigo bots

Discover the benefits of our omnichannel bot in our use cases

Provide 24/7 customer support while freeing up agents’ time with an omnichannel bot

With banks reducing their number of brick-and-mortar locations, how can they continue to deliver rewarding, personalized customer experience?

Read the use case

See the Odigo omnichannel bot in action

  • Efficient resolutions
  • Real-time statistics
  • Reduced wait times
Request a demo