Get more value from interactive voice response

Interactive voice response (IVR) has been reducing costs in high call volume environments for decades, but Odigo can bring new value to your IVR system.

KEY BENEFITS

Benefit from 30+ years of experience in interactive voice response system design

Take your IVR to the next level

Make your IVR system compatible with advanced features such as natural language processing.
Save customers’ time with automatic identification.
Get expert advice on efficient decision tree design for your industry.

Features

Add advanced interactive voice response capabilities to your contact center

Vocal bookmarks

Instantly identify callers from their phone numbers with ID tracking.

IVR payments

Enable secure payments during interactions with virtual or human agents.

Natural Language Understanding (NLU)

Deploy NLU-powered conversational AI for more accurate automated qualification and more capable virtual agents.

Upgrading interactive voice response with Odigo

Industry: Utilities

Markets: France

Industry: Retail

Markets: Asia Europe South America

Industry: Financial Services and Insurance

Markets: France

Industry: Logistics

Markets: Europe

Industry: Retail

Markets: France

Industry: Automotive

Markets: France

Industry: Financial Services and Insurance

Markets: France

Industry: Public Sector

Markets: France

Industry: Logistics

Markets: France

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See Odigo interactive voice response in action

Save customers’ time
Free agents for high-value tasks
Reduced costs

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Frequently asked questions about interactive voice response

What is an IVR for call centers?

An interactive voice response (IVR) system is an automated telephony technology that lets callers access information through a series of pre-recorded messages. It also employs menu options via keypad selection or speech recognition to have their call routed to specific departments.

What is the difference between an IVR and a callbot?

An interactive voice response (IVR) system uses pre-recorded messages and keypad input/voice recognition to route calls. On the other hand, callbots employ natural language understanding (NLU) algorithms so that bots conduct conversations with inbound-calling customers in as natural of a way as possible.

What are the different types of IVR?

There are two general types of IVR. Inbound IVR systems handle incoming call volume, while outbound IVR systems make calls on an automated dialing basis. Inbound IVRs tend to be less expensive due to their simplicity, but outbound IVRs can be customized to employ names and details during customer conversations.

How does an IVR work?

Interactive voice response (IVR) works either by presenting customers with a predefined list of options to choose from or by AI-driven speech recognition. The latter allows customers to phrase their answers or intent in their own words. This is then matched to a much wider range of options in the AI’s corpus than is possible in a traditional IVR menu, allowing for more accurate qualification and lower-effort interaction.

Is IVR safe for making payments?

Thanks to the newest technology currently available on the market, IVRs can enable secure payments during interactions with both virtual and human agents alike. Odigo’s PCI-DSS-compliant CCaaS solution includes an IVR that makes phone payments safe and discreet.

Features

Learn more about our automation and qualification features

Omnichannel bot

Automate your interactions with customers on any voice or digital channel.

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NLU

Our 15+ years of natural language understanding (NLU) experience drives AI innovations that facilitate natural conversations with your customers.

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