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Automation-based qualification and self-service boosts contact center performance

Automation tailored to your contact center’s needs improves customer experience and maximizes agent efficiency.

Harness the power of automation: from qualification to issue resolution

Higher FCR

Improve your first contact resolution rates (FCR) with automatic skills-based transfers to the agents ideally suited to handle an interaction.

Lower AHT

Reduce your average handle time (AHT) with effective automation-based qualification and self-service options that streamline customer journeys.

Better agent experience (AX)

Give agents more time to concentrate on high-value interactions by automating basic tasks.

Rewarding customer experience (CX)

Don’t make customers repeat themselves. Deploy a self-service system that passes relevant information on to live agents.

Learn more about our automation and qualification features

Omnichannel bot

Automate your interactions with customers on any voice or digital channel.


Discover how 30+ years of experience in managing vocal journeys through interactive voice recognition (IVR), augmented with natural language processing (NLP), can streamline your automation-based qualification process.


Our 15+ years of natural language understanding (NLU) experience drives AI innovations that facilitate natural conversations with your customers.

Solving their contact center challenges with Odigo automation

See Odigo automation-based qualification in action

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  • Convenient self-service
  • Maximized agent efficiency
  • Improved first contact resolution rates
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 Discover the benefits of automation in our use cases

Provide 24/7 customer support while freeing up agents’ time with an omnichannel bot

With banks reducing their number of brick-and-mortar locations, how can they continue to deliver rewarding, personalized customer experience?

Read the use case

Maximize existing AI by integrating it with a CCaaS solution that consistently manages customer interactions

How can a healthcare provider deliver consistent, end-to-end customer experience across channels through a single platform?

Read the use case
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We believe automation is a way to streamline qualification processes and maximize efficiency for fast, convenient and effective service. But automation must also enable trained professionals to focus on customer experience that needs the human touch.
Raffaele Ferrara Product Marketing Manager at Odigo
Raffaele Ferrara
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The Odigo™ solution gives us access to insights we didn’t have.
Sébastien Passedouet
Director of Services and Customer Relations
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The ease of integration with our CRM, Salesforce and the omnichannel capacity are the main advantages of the Odigo platform for Luminus.
Stephan Cludts
Manager Customer Experience & Care
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Since we installed Odigo, our resolution rate has increased by 20%.
Chantal Guilmain
Digital and Client UX Director
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Our customer relations centre uses an Odigo solution. It works perfectly. We chose Odigo because it allowed us to virtualize customer relationships
François Banse
Digital and Field Marketing Manager
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Odigo has been a’s partner for a few years now and is a vitally important partner.
François Julia
Customer Relationships Director
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14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.
Isabelle Rault-Diamé
Customer Relationships Director
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We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.
Frédéric Bernard
Customer Experience Director

Automation and qualification insights

November 23, 20213 The agent experience, empathy fatigue and reducing your contact center’s turnover rate

There are hard and soft costs associated with contact center turnover, the rates of which have been rising in recent years. Focusing on agent-centric issues, such as empathy fatigue, could help you stem the tide of agent attrition. Read on to find out how to ease burnout, turnover and further costs.

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November 18, 20213 As CCaaS technology evolves, contact center agent skills must follow

Contact center agents want to learn the craft of customer service, gain new skills and develop professionally. If they aren’t improving, then they’re moving. Upgrading your contact center’s technology will give agents the chance to upgrade their portfolio of skills while also minimizing stress and maximizing engagement from customers and agents alike.

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June 1, 20215 Make your vocal branding a strategic customer relationship asset

2021 has ushered in the age of voice, meaning a brand’s vocal identity is nearly as important as its logo. As voice assistants are increasingly becoming part of our daily lives, brands must grasp and meet the latest challenges of vocal branding. To ensure customers easily recognize them without the help of a logo or graphic interface, brands first need to ask themselves the right questions.

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Read about automation strategies and more from our experts

Elisabeth De Longeaux
Elisabeth De Longeaux Product Marketing Manager at Odigo

Raffaele Ferrara
Raffaele Ferrara Product Marketing Manager at Odigo