Taking advantage of Odigo's cloud contact center solution means that enabling your call center agents and supervisors to work from home has never been easier!
With Odigo, your employees simply need a phone and/or Internet access from their computer to be instantly and fully operational, able to effectively handle all digital (email, chat, social networks) and phone interactions with your customers with no disruption to workflows.
By implementing Odigo, you choose a partner who is not only reactive, but also reliable and dedicated, with a global and coherent vision.
Odigo has been named a Leader* in the Gartner Magic Quadrant for “Contact Center as a Service”, (CCaaS) Western Europe for the fifth consecutive year.**
Our CCaaS solution is designed for flexibility and rapid deployment. But at Odigo we consider cooperation to be just as important. That is why our teams are:
*Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
**Odigo was previously listed as Capgemini (Prosodie) before rebranding in January 2019.