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Odigo, a flexible cloud solution to let your agents work efficiently from home

Taking advantage of Odigo's cloud contact center solution means that enabling your call center agents and supervisors to work from home has never been easier!

With Odigo, your employees simply need a phone and/or Internet access from their computer to be instantly and fully operational, able to effectively handle all digital (email, chat, social networks) and phone interactions with your customers with no disruption to workflows.

Choose a solution regarded as a world leader

By implementing Odigo, you choose a partner who is not only reactive, but also reliable and dedicated, with a global and coherent vision.
Odigo has been named a Leader* in the Gartner Magic Quadrant for “Contact Center as a Service”, (CCaaS) Western Europe for the fifth consecutive year.**

Odigo:

  • Recognized as one of the premier French software innovators, natively cloud since its creation,
  • Empowers 21 000+ agents to work from home, 30% of them via cell phone,
  • Supports 200+ customers: major brands, public services, Operators of Vital Importance (OVIs) with a 15-year track record of success,
  • Employs 300+ world-class experts and consultants exclusively dedicated to the customer relationship business and experienced in customer care strategies,
  • Swift and seamless implementation means a full set-up within a week with real support for your teams, streamlining the process and maximizing your operational efficiency,
  • Enhances 3 billion customer interactions per year thanks to our robust, high-volume solution.

Much more than a solution, delivering end-to-end support

Our CCaaS solution is designed for flexibility and rapid deployment. But at Odigo we consider cooperation to be just as important. That is why our teams are:

  • Capable of providing rapid end-to-end support (from defining the hosting strategy,
    to choosing supervision metrics and reporting),
  • Committed to your project and deploying your contact center with you and for you,
  • Experienced experts in Business Continuity Planning (BCP) and tailored to support
    you in times of crisis.

*Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

 

**Odigo was previously listed as Capgemini (Prosodie) before rebranding in January 2019.