Odigo named a Leader in the ISG Provider Lens™ CCaaS 2020 report

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Odigo has been named a Leader in the 2020 edition of the ISG Provider Lens™ Contact Center as a Service – CX Global Quadrant Report, making it the only European company to receive such a prestigious honor. Odigo is proud to be recognized for its contribution to the Contact Center as a Service (CCaaS) market by a trusted technology research and advisory firm such as ISG. As an emerging global player in the contact center industry, this distinction shows that the success Odigo has achieved in Europe is being replicated internationally.

As a company, Odigo has always been committed to delivering open, robust, omnichannel solutions that enrich our clients’ customer experience and elevate agent engagement and performance. Empowering organizations with AI-driven technology that deploys advanced data analytics, while seamlessly connecting all channels into one conversation, is not just our job, but our passion. Thanks to the dedication and hard work of our team and partners, Odigo’s clients in nearly 100 countries enjoy more efficient, convenient and rewarding channel-less conversations with their customers.

Testimonials

We are extremely proud to be recognized as a Leader in the ISG Provider Lens™ Contact Center as a Service – CX 2020 Global Quadrant Report. As the only European company named to this prestigious list, we are gratified to know that our teams’ commitment to developing open, innovative CCaaS solutions that enrich customer and agent experiences is appreciated by ISG, one of the world’s leading technology research and advisory firms. We aim to offer best-in-class tools, combining AI-driven automation with human expertise, that enable our clients around the world to have smooth, channel-less conversations with their customers.

Erwan Le Duff CEO – Odigo

Combining open, robust technology with the committed support of dedicated sales teams has secured Odigo’s place as a Leader in the 2020 ISG Provider Lens™ Quadrant. Providing expert, customized support at all stages of implementation has helped Odigo attract clients across all sectors from around the world.

Namratha Dharshan Director of Research & Principal Analyst - ISG