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Odigo has been named a Leader in the 2020 edition of the ISG Provider Lens™ Contact Center as a Service – CX Global Quadrant Report, making it the only European company to receive such a prestigious honor. Odigo is proud to be recognized for its contribution to the Contact Center as a Service (CCaaS) market by a trusted technology research and advisory firm such as ISG. As an emerging global player in the contact center industry, this distinction shows that the success Odigo has achieved in Europe is being replicated internationally.
As a company, Odigo has always been committed to delivering open, robust, omnichannel solutions that enrich our clients’ customer experience and elevate agent engagement and performance. Empowering organizations with AI-driven technology that deploys advanced data analytics, while seamlessly connecting all channels into one conversation, is not just our job, but our passion. Thanks to the dedication and hard work of our team and partners, Odigo’s clients in nearly 100 countries enjoy more efficient, convenient and rewarding channel-less conversations with their customers.