10 Dec 2020 - 2 min

Odigo and WTG communication GmbH: Better together

Odigo strengthens its indirect sales approach in the German market by partnering with WTG.

Odigo, the only European company to be named a visionary in the “Magic Quadrant for Contact Center as a Service” by Gartner 2020, is pleased to announce the partnership with WTG communication GmbH, a renowned system integrator with extensive experience in providing intelligent contact centre solutions for a wide range of industries.

For more than 100 years, companies, corporations, government agencies and organisations have been relying onn solutions from the WTG Group. An important pillar of success in WTG communication’s solution portfolio are the analysis, optimisation and implementation of customer-specific UC/CC strategies. WTG has always been characterised by the courage not only to recognise the opportunities offered by new technologies, but also to utilize them to drive innovation and customer satisfaction.

Marcus Langknecht, Partner and Alliance Manager at Odigo, states: “WTG was one of the first system houses in Germany to recognise the need for cloud-based communication solutions – they are visionaries, just like Gartner says of us. We are all the more proud that they have chosen Odigo as their preferred partner for CCaaS solutions. With their great expertise, outstanding services and nationwide presence, they are the ideal partner for future CX projects”.

Dirk Walla, CEO of WTG, affirms: “As a solution provider, we actively support our customers in their digitalisation and the way into the cloud. With the help of the Odigo solution, which we now regard as part of our WTG Cloud solution strategy, we have got the perfect enterprise solution for large call centres in our portfolio”.

Odigo complements the WTG portfolio with a comprehensive omnichannel platform that contains all the elements to be successful in the European enterprise market:

  • all-in-one SaaS solution with high market expertise
  • proven artificial intelligence (AI), natural language understanding (NLU) and automation capabilities
  • deep CRM integrations (including but not limited to Salesforce, Microsoft Dynamics and Pegasystems).

This alliance represents the shared vision and goals of Odigo and WTG communication: Together they will help their customers to deliver a superior customer experience by putting the customer at the heart of their business model. The services, products, experience and expertise of both companies are a perfect fit for large organisations managing numerous and diverse customer interactions (both B2B and B2B2C).

About WTG 

WTG is a group of enterprises operating all over Germany that unites three main fields of excellence under a single roof: IT & communication, security systems and control centre technology. With approximately 250 employees and a nationwide network of locations throughout Germany, the WTG Group is one of the leading suppliers in its sector.

For more information: www.wtg.com | Twitter | LinkedIn | Xing | Facebook | Instagram

To contact WTG communication, please approach our sales team by phone (+49 251 3993 0) or via email (com@wtg.com).

 

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