10 Dec 2020 - 2 min

Odigo and WTG communication GmbH: Better together

Odigo strengthens its indirect sales approach in the German market by partnering with WTG.

Odigo, the only European company to be positioned as a Visionary in the 2020 Magic Quadrant for Contact Center as a Service report by Gartner, is delighted to report our partnership with WTG communication GmbH, a renowned system integrator with extensive experience in providing intelligent contact center solutions for a wide range of industries.

For over 100 years, private and public sector organizations and agencies have trusted in solutions from WTG Group. Their successful portfolio includes the analysis, optimization and implementation of customer-specific unified communications and contact center (UC/CC) strategies. WTG is renowned for the courage to not only recognize the opportunities offered by cutting-edge technologies but also to use them to drive innovation and customer satisfaction. From its founding, it has been a leader in adopting new technologies and leveraging them to drive innovation and customer satisfaction.

Marcus Langknecht, Partner and Alliance Manager at Odigo, explains: “WTG was one of the first system houses in Germany to recognize the need for cloud-based communication solutions – they are visionaries, just like us. We are proud that they have chosen Odigo as their preferred partner for CCaaS solutions. With their great expertise, outstanding services and nationwide presence, they are the ideal partner for future CX projects.”

Dirk Walla, CEO of WTG, confirms: “As a solution provider we actively support our customers in adopting digital and cloud-based technologies. With the help of Odigo’s solution, which we now regard as part of our WTG cloud solution strategy, we have the perfect enterprise solution for large call centers in our portfolio.”

Odigo augments WTG’s portfolio with a comprehensive channel-less platform that contains all the required elements for large organizations to be successful in the European enterprise market and meet customer experience needs:

  • A best-in-class, all-in-one CCaaS solution with high market expertise,
  • Proven artificial intelligence (AI), natural language understanding (NLU) and automation capabilities,
  • Open and agile CRM integrations (including but not limited to Salesforce, Microsoft Dynamics and Pegasystems).

This alliance represents the shared vision and goals of Odigo and WTG communication: helping clients deliver a superior customer experience by putting customers at the heart of their business models. The services, products, experience and expertise of both companies are a perfect fit for large organizations managing numerous and diverse customer interactions (both B2B and B2B2C).

About WTG 

WTG is a nationwide group of companies that combines three important fields of competence under one roof: IT & communications, security systems and control center technology. With around 250 employees and a network of locations throughout Germany, it is one of the leading suppliers in its sector.

For more information: www.wtg.com | https://www.odigo.com | Twitter | LinkedIn | Xing | Facebook | Instagram

To contact WTG communication, please contact our sales team by phone +49 251 3993 0 or email com@wtg.com.

 

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.