6 Nov 2020 - 2 min

Odigo and DDM Consulting join forces

Odigo increases its presence in Germany and the Benelux market by partnering with DDM consulting, a Belgian system integrator that provides contact center solutions to large organizations.

Odigo, the only European company named a Leader in the 2020 edition of the ISG Provider Lens™ Contact Center as a Service, is proud to announce a partnership with DDM Consulting, a well-known Belgian system integrator with wide and proven experience in providing intelligent contact center solutions to large organizations.

Headquartered in Belgium, DDM Consulting possesses in-depth expertise of the German, Dutch and Belgian markets through a network of local offices that have built a reliable customer base. Since 2005, the company has enabled large enterprises to optimally serve their customers, thereby generating added value.

Dominique Toubin, VP Indirect Sales at Odigo, stated that “this partnership fully aligns with the decision taken some time ago by Odigo to further increase its presence in the German and Benelux markets through a network of carefully selected resellers with strong local ties and established market recognition.”

Napoleon Theuns, DDM’s CEO said: “DDM Consulting already has an outstanding track record in the enterprise CX market. This partnership will enable us to enhance our status as a CX partner of choice, due to Odigo’s formidable integration capabilities with core applications.”

Odigo brings to DDM’s portfolio a comprehensive omnichannel platform that features all the elements needed to be successful on the European enterprise market:

  • Proven artificial intelligence (AI), natural language understanding (NLU) and automation capabilities,
  • Unparalleled CRM integration (including, but not limited to, Salesforce, Microsoft Dynamics and Pegasystems),
  • Dedicated support teams, able to deliver customized, expert guidance in CCaaS strategies.

This alliance demonstrates the shared visions and goals of Odigo and DDM; that of empowering their clients to deliver best-in-class customer experience by putting customers at the very core of their business models. The services, products, experiences and expertise of both companies are a perfect fit for large organizations that manage numerous and varied customer interactions (both for B2B and B2B2C).

2021 is set to be the year of unparalleled customer satisfaction!

 

About DDM 

To contact DDM, reach out to Rijk van Ooijen, Marketing Manager, via mobile (316 30634776) or email (rijk@ddmconsulting.eu).