1 Dec 2020

Odigo and converneo GmbH team up to elevate customer experience

Odigo strengthens its presence in Germany through a partnership with converneo GmbH, a German system integrator that equips companies with customer engagement solutions.

People assembling puzzle pieces

Odigo, the only European company to be named a Leader in the 2020 edition of the ISG Provider Lens™ Contact Center as a Service report, is proud to announce a partnership with converneo GmbH, a renowned system integrator with extensive experience in the provision of intelligent contact center solutions for a wide variety of organizations.

Converneo GmbH, a subsidiary of Assist Digital S.p.A., with headquarters in Leipzig, has a solid customer base and in-depth knowledge of the German market. Since 2014 converneo GmbH has enabled companies to optimally serve their customers with the help of digital service processes that generate added value.

Marcus Langknecht, Partner and Alliance Manager at Odigo, explains: “We are excited to join forces with a highly competent partner in converneo GmbH and thus to further expand our market presence in Germany. With their strengths in consulting and implementing CX Projects, converneo will deliver significant advantages for future endeavors and mutual customers.

According to Sebastian Quart, Managing Director at converneo GmbH: “converneo already has an excellent track record in the corporate CX market. This partnership will enable us to maintain our status as a preferred CX partner and industry expert due to Odigo’s high level of integration capabilities and flexibility. Working with Odigo will increase our ability to further expand core applications, especially in the CCaaS environment.

Odigo augments converneo GmbH’s portfolio with a comprehensive omnichannel platform that contains all the elements needed to be successful in the European enterprise market:

  • Robust, yet agile SaaS solution with proven market success,
  • Internationally-recognized artificial intelligence (AI), natural language understanding (NLU) and automation abilities,
  • Flexible CRM integration capabilities with leading providers including Salesforce, Microsoft Dynamics and Pegasystems.

This alliance demonstrates the shared visions and goals of Odigo and converneo GmbH in helping customers deliver first-class customer experience that is personalized, convenient and user-friendly. The solutions, commitment and track records of both companies are ideally suited for large organizations that handle a wide range of customer interactions (both B2B and B2B2C).

 

 

About converneo GmbH

To contact converneo GmbH, please contact Verena Ehbrecht by phone (+49 172 79 555 44) or email (v.ehbrecht@converneo.de).

 

 

Partnership