Odigo and converneo GmbH team up to elevate customer experience

1 Dec 2020

Odigo strengthens its presence in Germany through a partnership with converneo GmbH, a German system integrator that equips companies with customer engagement solutions.

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Odigo named a Visionary in the 2020 Gartner Magic Quadrant for Contact Center as a Service

16 Nov 2020

Odigo named a Visionary in the 2020 Gartner Magic Quadrant for Contact Center as a Service

Odigo has been named as a Visionary in the Gartner Magic Quadrant for Contact Center as a Service, making it the only European Contact Center as a Service (CCaaS) provider to receive such Magic Quadrant positioning. We believe this prestigious recognition is due to Odigo’s efforts as a global actor in developing leading-edge cloud communication solutions for organizations across all sectors.

Odigo and DDM Consulting join forces

6 Nov 2020

2 min

Odigo and DDM Consulting join forces

Odigo increases its presence in Germany and the Benelux market by partnering with DDM consulting, a Belgian system integrator that provides contact center solutions to large organizations.

Apax Partners signs an agreement with Capgemini in view of acquiring Odigo

22 Sep 2020

2 min

Apax Partners signs an agreement with Capgemini in view of acquiring Odigo

Apax Partners has entered into exclusive negotiations with Capgemini in view of acquiring Odigo, leader in Contact-Center-as-a-Service (CCaaS) solutions principally for large companies.

Odigo named a Leader in the ISG Provider Lens™ CCaaS 2020 report

16 Sep 2020

3 min

Odigo named a Leader in the ISG Provider Lens™ CCaaS 2020 report

Odigo has been named a Leader in the 2020 edition of the ISG Provider Lens™ Contact Center as a Service – CX Global Quadrant Report, making it the only European company to receive such a distinction. This new international recognition for its CCaaS solution validates the hard work Odigo has undertaken over the last few years and promises exciting developments in contact center communications in the years to come.

Odigo and RingRing team up to swiftly enable VOO agents to work remotely

27 Apr 2020

Odigo and RingRing team up to swiftly enable VOO agents to work remotely

Lacking the technical infrastructure to deal with a new reality at the beginning of March, leading Belgium-based telecom VOO urgently required remote work capabilities. Partnering with RingRing, an established provider of its omnichannel cloud solutions, enabled Odigo to support VOO in achieving a smooth transition to remote work.

Odigo enters the German Market with its cloud-based contact center solutions

28 Feb 2020

2 min

Odigo enters the German Market with its cloud-based contact center solutions

2020 is bringing plenty of change and expansion as Odigo continues to solidify its presence in existing markets while moving into new ones. The most exciting of these new markets is a new presence in Germany. 

A glimpse of the future contact center at the Odigo CX Day Barcelona

21 Nov 2019

A glimpse of the future contact center at the Odigo CX Day Barcelona

The second edition of the Odigo Customer eXperience Day was held in Barcelona at Pangea The Travel Store on October 23rd. This event is a meeting point for professionals and companies in the field of customer relations. Participants explore present and future challenges, trends, as well as the needs and experiences of companies when it comes to serving and communicating with their customers.

Odigo is named a Leader in 2019 Gartner Magic Quadrant for Contact Center as a Service, Western Europe

25 Oct 2019

Odigo is named a Leader in 2019 Gartner Magic Quadrant for Contact Center as a Service, Western Europe

Odigo has been named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, Western Europe for the fifth consecutive year.* In the 2019 edition of the Magic Quadrant, Gartner evaluated eight vendors in terms of their ability to execute and their completeness of vision.

Odigo now integrates with Google Cloud’s Contact Center AI

19 Jun 2019

2 min

Odigo now integrates with Google Cloud’s Contact Center AI

This year for the first time Odigo took part in the Google Cloud Summit Paris to announce its integration with Contact Center AI, the new Google Cloud suite specifically designed for contact centers.

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