Odigo is named a Leader in 2019 Gartner Magic Quadrant for Contact Center as a Service, Western Europe

25 Oct 2019

Odigo has been named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, Western Europe for the fifth consecutive year.* In the 2019 edition of the Magic Quadrant, Gartner evaluated eight vendors in terms of their ability to execute and their completeness of vision.

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Odigo named a Leader in Gartner Magic Quadrant

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Odigo now integrates with Google Cloud’s Contact Center AI

19 Jun 2019

2 min

Odigo now integrates with Google Cloud’s Contact Center AI

This year for the first time Odigo took part in the Google Cloud Summit Paris to announce its integration with Contact Center AI, the new Google Cloud suite specifically designed for contact centers.

Lightforce and Odigo join forces to bring light to Senegal

11 Jun 2019

Lightforce and Odigo join forces to bring light to Senegal

Between February 2nd and 10th, 2019, two Odigo employees visited these three villages near Kaffrine, a town 400 kilometers from Dakar, as part of the Senegalese segment of the Lightforce project, a partnership that began last year between Salesforce and the non-governmental organisation (NGO) Liter of Light.

EDF Energy appoints Capgemini’s Odigo to support its customer service operations

8 May 2019

5 min

EDF Energy appoints Capgemini’s Odigo to support its customer service operations

Capgemini has today announced that it has signed a contract with EDF Energy to change its customer experience with a Contact-Center-as-a-Service (CCaaS) offering from Odigo, Capgemini’s cloud contact center solutions brand.