2020, looking back at an unprecedented year

This December the people of Odigo brought their values to life in four NGOs, sharing insights with the organizations’ leaders or coaching young people just starting their careers. Volunteers appreciated the chance to meet NGOs and learn about their activities, and the NGOs gained new perspectives on pressing challenges.

Odigo strengthens its indirect sales approach in the German market by partnering with WTG.

Odigo strengthens its presence in Germany through a partnership with converneo GmbH, a German system integrator that equips companies with customer engagement solutions.

Odigo has been named as a Visionary in the Gartner Magic Quadrant for Contact Center as a Service, making it the only European Contact Center as a Service (CCaaS) provider to receive such Magic Quadrant positioning. We believe this prestigious recognition is due to Odigo’s efforts as a global actor in developing leading-edge cloud communication solutions for organizations across all sectors.

Odigo increases its presence in Germany and the Benelux market by partnering with DDM consulting, a Belgian system integrator that provides contact center solutions to large organizations.

Apax Partners has entered into exclusive negotiations with Capgemini in view of acquiring Odigo, leader in Contact-Center-as-a-Service (CCaaS) solutions principally for large companies.

Odigo has been named a Leader in the 2020 edition of the ISG Provider Lens™ Contact Center as a Service – CX Global Quadrant Report, making it the only European company to receive such a distinction. This new international recognition for its CCaaS solution validates the hard work Odigo has undertaken over the last few years and promises exciting developments in contact center communications in the years to come.

Lacking the technical infrastructure to deal with a new reality at the beginning of March, leading Belgium-based telecom VOO urgently required remote work capabilities. Partnering with RingRing, an established provider of its omnichannel cloud solutions, enabled Odigo to support VOO in achieving a smooth transition to remote work.

2020 is bringing plenty of change and expansion as Odigo continues to solidify its presence in existing markets while moving into new ones. The most exciting of these new markets is a new presence in Germany.