Apax Partners signs an agreement with Capgemini in view of acquiring Odigo

Odigo has been named a Leader in the 2020 edition of the ISG Provider Lens™ Contact Center as a Service – CX Global Quadrant Report, making it the only European company to receive such a distinction. This new international recognition for its CCaaS solution validates the hard work Odigo has undertaken over the last few years and promises exciting developments in contact center communications in the years to come.

Lacking the technical infrastructure to deal with a new reality at the beginning of March, leading Belgium-based telecom VOO urgently required remote work capabilities. Partnering with RingRing, an established provider of its omnichannel cloud solutions, enabled Odigo to support VOO in achieving a smooth transition to remote work.

2020 is bringing plenty of change and expansion as Odigo continues to solidify its presence in existing markets while moving into new ones. The most exciting of these new markets is a new presence in Germany. 

The second edition of the Odigo Customer eXperience Day was held in Barcelona at Pangea The Travel Store on October 23rd. This event is a meeting point for professionals and companies in the field of customer relations. Participants explore present and future challenges, trends, as well as the needs and experiences of companies when it comes to serving and communicating with their customers.

Odigo has been named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, Western Europe for the fifth consecutive year.* In the 2019 edition of the Magic Quadrant, Gartner evaluated eight vendors in terms of their ability to execute and their completeness of vision.

This year for the first time Odigo took part in the Google Cloud Summit Paris to announce its integration with Contact Center AI, the new Google Cloud suite specifically designed for contact centers.

Between February 2nd and 10th, 2019, two Odigo employees visited these three villages near Kaffrine, a town 400 kilometers from Dakar, as part of the Senegalese segment of the Lightforce project, a partnership that began last year between Salesforce and the non-governmental organisation (NGO) Liter of Light.

Capgemini has today announced that it has signed a contract with EDF Energy to change its customer experience with a Contact-Center-as-a-Service (CCaaS) offering from Odigo, Capgemini’s cloud contact center solutions brand.