Odigo becomes Google Cloud Contact Center AI Partner

Press release 22 Feb 2021 4 min

Odigo is now a partner for Google Cloud's Contact Center AI (CCAI) solution. Odigo sales teams will work with Google Cloud to help existing and new clients to develop individual AI solutions for their specific CX needs. Access to Google Cloud’s AI technology makes Odigo’s solutions available to more people across the globe than ever.

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2020, looking back at an unprecedented year

5 Jan 2021

2 min

2020, looking back at an unprecedented year

Let's look back at some of the defining moments and milestones we’ve experienced in 2020.

Odigo launches its first Engagement Days, sharing skills with the community

22 Dec 2020

3min

Odigo launches its first Engagement Days, sharing skills with the community

This December the people of Odigo brought their values to life in four NGOs, sharing insights with the organizations’ leaders or coaching young people just starting their careers. Volunteers appreciated the chance to meet NGOs and learn about their activities, and the NGOs gained new perspectives on pressing challenges.

Odigo and WTG communication GmbH: Better together

10 Dec 2020

2 min

Odigo and WTG communication GmbH: Better together

Odigo strengthens its indirect sales approach in the German market by partnering with WTG.

Odigo and converneo GmbH team up to elevate customer experience

1 Dec 2020

Odigo and converneo GmbH team up to elevate customer experience

Odigo strengthens its presence in Germany through a partnership with converneo GmbH, a German system integrator that equips companies with customer engagement solutions.

Odigo named a Visionary in the 2020 Gartner Magic Quadrant for Contact Center as a Service

16 Nov 2020

Odigo named a Visionary in the 2020 Gartner Magic Quadrant for Contact Center as a Service

Odigo has been named as a Visionary in the Gartner Magic Quadrant for Contact Center as a Service, making it the only European Contact Center as a Service (CCaaS) provider to receive such Magic Quadrant positioning. We believe this prestigious recognition is due to Odigo’s efforts as a global actor in developing leading-edge cloud communication solutions for organizations across all sectors.

Odigo and DDM Consulting join forces

6 Nov 2020

2 min

Odigo and DDM Consulting join forces

Odigo increases its presence in Germany and the Benelux market by partnering with DDM consulting, a Belgian system integrator that provides contact center solutions to large organizations.

Apax Partners signs an agreement with Capgemini in view of acquiring Odigo

22 Sep 2020

2 min

Apax Partners signs an agreement with Capgemini in view of acquiring Odigo

Apax Partners has entered into exclusive negotiations with Capgemini in view of acquiring Odigo, leader in Contact-Center-as-a-Service (CCaaS) solutions principally for large companies.

Odigo named a Leader in the ISG Provider Lens™ CCaaS 2020 report

16 Sep 2020

3 min

Odigo named a Leader in the ISG Provider Lens™ CCaaS 2020 report

Odigo has been named a Leader in the 2020 edition of the ISG Provider Lens™ Contact Center as a Service – CX Global Quadrant Report, making it the only European company to receive such a distinction. This new international recognition for its CCaaS solution validates the hard work Odigo has undertaken over the last few years and promises exciting developments in contact center communications in the years to come.

Odigo and RingRing team up to swiftly enable VOO agents to work remotely

27 Apr 2020

Odigo and RingRing team up to swiftly enable VOO agents to work remotely

Lacking the technical infrastructure to deal with a new reality at the beginning of March, leading Belgium-based telecom VOO urgently required remote work capabilities. Partnering with RingRing, an established provider of its omnichannel cloud solutions, enabled Odigo to support VOO in achieving a smooth transition to remote work.

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