20 Dec 2019 - 5 min
Personalization of customer relations in an omnichannel era: a major challenge for companies
Customizing customer relations is no longer optional. In a digital world, where conversations with brands begin on one channel, continue on a second, and end on a third, it is a necessity. Are you wondering how to remove the hurdles to personalization and create customer journeys optimized with context data? The answer is in this post.