Technological advances in the field of customer relations have multiplied in recent years and this acceleration is shaking up the entire insurance industry: changes in uses, growing customer demand for dematerialized, almost instantaneous and seamless exchanges between the different channels, the arrival of new players, the changing role of the advisor, etc.
Through the testimonials of Karim Zemouli, Director of Innovation and Customer Experience at Natixis Assurances and Corentin Messerschmidt, Head of Innovation at Odigo, this white paper explains the digital challenges for the insurance industry and the levers that can be used to get on board and offer the best possible customer experience. Between policyholders' expectations, artificial intelligence, data technology and new competition, there are many challenges.
Would you like to find out more? Download our white paper!