Today marks a new exciting milestone here at Odigo. For the 5th time in a row, we have been recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service, Western Europe. This positioning feels even more special as it is the very first for Odigo as a standalone brand.

This success isn’t solely the success of a brand. It is first and foremost the result of incredible teamwork. On the one hand, we have Odigo’s employees, dedicated and passionate men and women striving to help our clients design and bring the very best CX experience to their customers. On the other hand, we have our clients who have placed their confidence in us. Without their trust and collaboration, none of this would have been possible. This award is as much our clients as it is ours. That’s why we would like to say thank you!

Together we make quite a team!


We are extremely proud to have been recognized as a Leader in the Gartner Magic Quadrant for the fifth consecutive year*. It rewards an insatiable hunger for innovation shared by all our employees. Passionate professionals, they are the architects of our development. This positioning, we owe it above all to the customers who have placed their trust in us. It is thanks to this constantly renewed trust that we have been able to reach the position of Leader on the Contact Center as a Service (CCaaS) market in Europe. Together, let's keep building tomorrow's conversations!

*From 2015-2018, it was named as Capgemini (Prosodie).


Erwan Le Duff CEO – Odigo

Odigo has a true culture of service. This positioning of Leader rewards our ability to be flexible and support our customers.

Jérôme Fouquet Account Manager – Odigo

Gartner is a great recognition of the quality of the relationship we are able to build with our customers.

Claire Lucas Head of Product Marketing – Odigo

Working with a leading solution is a way to reinforce our choice and to enhance the value of internal employees who use tools that set the standard in the market

François Banse Digital and Field Marketing Director – KparK

We see time and again that the Gartner MQ is a key source of information for organizations looking to move to CCaaS. Being recognized as a leader for the 5th straight year demonstrates the strength of our offering and our ability to develop it as the market rapidly evolves.

Steven Harris eXperience Director – Odigo

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    Download the report to learn:

    • Drivers of increasing demand for cloud contact center solutions
    • Key considerations when comparing cloud contact center solution providers
    • How Gartner positions these 10 cloud contact center vendors in each of the four quadrants – Leaders, Challengers, Visionaries and Niche players

    Gartner Magic Quadrant for Contact Center as a Service, Western Europe, Simon Harrison, Steve Blood, Drew Kraus, 15 October 2019. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from here. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.