{"id":11430,"date":"2022-05-16T10:33:52","date_gmt":"2022-05-16T10:33:52","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=resource&#038;p=11430"},"modified":"2026-03-21T19:29:49","modified_gmt":"2026-03-21T18:29:49","slug":"face-aux-enjeux-de-lenergie-la-montee-en-valeur-de-la-relation-client","status":"publish","type":"resource","link":"https:\/\/odigo.com\/fr\/ressource\/face-aux-enjeux-de-lenergie-la-montee-en-valeur-de-la-relation-client\/","title":{"rendered":"Face aux enjeux de l&rsquo;\u00e9nergie, la mont\u00e9e en valeur de la relation client"},"content":{"rendered":"\n<p><strong>La relation client face aux enjeux \u00e9nerg\u00e9tiques<\/strong><\/p>\n\n\n\n<p>Le secteur de l&rsquo;\u00e9nergie est aujourd&rsquo;hui confront\u00e9 \u00e0 divers enjeux \u00e9conomiques et fait face \u00e0 des d\u00e9fis majeurs qui transforment durablement les strat\u00e9gies des fournisseurs et leur relation avec les consommateurs.\u00a0<\/p>\n\n\n\n<p><strong>Quelles sont les meilleures pratiques \u00e0 adopter face aux enjeux du secteur<\/strong> afin de r\u00e9pondre aux nouvelles demandes des consommateurs ? <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le recours \u00e0 une technologie de pointe, <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L\u2019ajout de canaux digitaux, <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Une selfcarisation des services, <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L&rsquo;int\u00e9gration de bots font partie des solutions.<\/li>\n<\/ul>\n\n\n\n<p>Les r\u00e9ponses dans ce livre blanc sp\u00e9cial secteur de l&rsquo;\u00e9nergie.<\/p>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large is-style-default\"><img fetchpriority=\"high\" decoding=\"async\" width=\"383\" height=\"375\" 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