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Often a client’s first point of contact, agents are crucial to enhancing brand reputation, driving revenue and encouraging cust
Customers want swift responses by engaging with brands anywhere and anytime. Falling short of offering that could well mean losing a customer, or their loyalty, sometimes as early as the first interaction. To meet rising expectations, leading brands understand the need to shift attention away from an increasingly irrelevant focus on channels. Instead, they have adopted a channel-less approach, which means seamlessly integrating all customer interactions into one smooth conversation.
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