{"id":13434,"date":"2023-06-12T14:28:10","date_gmt":"2023-06-12T14:28:10","guid":{"rendered":"https:\/\/www.odigo.com\/en-gb\/?post_type=podcast&p=13434"},"modified":"2026-03-20T23:48:49","modified_gmt":"2026-03-20T22:48:49","slug":"get-out-of-wrap-with-stephen-yap-2023","status":"publish","type":"podcast","link":"https:\/\/odigo.com\/podcast\/get-out-of-wrap-with-stephen-yap-2023\/","title":{"rendered":"Get out of Wrap – with Stephen Yap 2023"},"content":{"rendered":" \n\n
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Get out of Wrap<\/a> is a dedicated podcast for the contact centre community. Hosted by Martin Teasdale, a contact centre veteran, the podcast features conversations with passionate contact centre people from across the industry who share insights, anecdotes and stories from their careers. Launched in 2019 and now with over 150 episodes, Odigo is joining the guest list with new voices, insights and topics.<\/p>\n\n <\/div>\n\n <\/div>\n <\/div>\n\n <\/section>\n \n\n

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Episode #161 – with Stephen Yap<\/h2>\n\n\n\n

Are customer service standards keeping up with consumer expectations? Stephen Yap Reasearch Director at the CCMA discusses just that with host Martin Teasdale as they explore the 2023 Voice of the Contact Centre Consumer research supported by Odigo. Your CX strategies could be pushing consumers away and placing agents squarely in the middle as they try their best to bridge the gap.<\/p>\n\n\n\n

The complete Voice of the Contact Centre Consumer findings with industry leader insights is available now.<\/p>\n\n\n

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\n Download the research here<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\t\n\n\n

You can also watch the episode here:<\/h2>\n\n\n\n
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