{"id":18004,"date":"2025-06-11T09:28:13","date_gmt":"2025-06-11T09:28:13","guid":{"rendered":"https:\/\/www.odigo.com\/en-gb\/?post_type=news&amp;p=18004"},"modified":"2025-06-11T09:28:13","modified_gmt":"2025-06-11T09:28:13","slug":"odigo-results-q1-2025","status":"publish","type":"news","link":"https:\/\/odigo.com\/news\/odigo-results-q1-2025\/","title":{"rendered":"Odigo Results &#8211; Q1 2025"},"content":{"rendered":"\n\n    <section\n        class=\"  section article-body news-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<h2 class=\"wp-block-heading\">1. Quarterly Sales<\/h2>\n\n\n\n<p>Odigo recorded <strong>\u20ac41 million in sales<\/strong> during Q1 2025, a strong start to the year that keeps us on track to meet our full-year targets. This performance reflects sustained commercial momentum and continued trust from customers across all regions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Key Indicators of the Rise<\/h2>\n\n\n\n<p><strong>Customer satisfaction rose significantly<\/strong>, reaching <strong>83%<\/strong>, improving from the previous year and showcasing our teams\u2019 strong commitment to delivering a high-quality customer experience. Sales also <strong>outperformed expectations<\/strong>, with Q1 order intake exceeding the initial budget by <strong>more than 25%<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Strategic Project Highlights<\/h2>\n\n\n\n<p>The quarter saw several commercial and operational successes across priority sectors:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In Spain, a <strong>major energy provider<\/strong> selected Odigo to optimise lead and marketing management for 300 agents.<\/li>\n\n\n\n<li>A major French bank rolled out the Odigo solution across all branches, <strong>now equipping 55,000 users in contact centres<\/strong>, local branches and expert teams (Extended Contact Centre).<\/li>\n\n\n\n<li>In France\u2019s insurance sector, a new contract was signed for a <strong>complete CCaaS cloud solution with voice, digital channels and integrated AI<\/strong>. Over 900 agents across Europe will use the platform by 2025.<\/li>\n\n\n\n<li>A <strong>strategic contract was renewed<\/strong> with a leading energy company, covering multiple business divisions and supporting nearly 3,000 employees daily. This renewal includes significant platform enhancements, module integrations and complex migrations.<\/li>\n\n\n\n<li>A record was set in the UK, with <strong>over 10,500 public sector employees connected simultaneously<\/strong> to Odigo.<\/li>\n\n\n\n<li>An <strong>acceleration in the deployment of AI solutions <\/strong>(Callbot, Chatbot, Digitalbot) and the first Agent Assist projects incorporating conversation summary.<\/li>\n<\/ul>\n\n\n\n<p><br>These achievements continue to strengthen our position in high-value markets.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Investing in the Future<\/h2>\n\n\n\n<p>Odigo is continuing to invest in transforming customer relationships. This quarter, customers began migrating to version 2025.a, which includes a <strong>wide range of new features:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI-driven agent assistance<\/li>\n\n\n\n<li> Odigo Visio<\/li>\n\n\n\n<li> A new version of the Salesforce Service Cloud Voice connector<\/li>\n\n\n\n<li> An updated Microsoft Dynamics connector<\/li>\n<\/ul>\n\n\n\n<p><br>Additional enhancements include <strong>CX Studio<\/strong>, our new standalone IVR management interface, improvements to the agent console, and upgraded reporting and real-time monitoring. These innovations were showcased through webinars held in French, English and Spanish, attended by over 120 customers. As part of our commitment to <strong>strengthening indirect sales channels<\/strong>, Odigo has also announced a new strategic partnership with GROSC, a Dutch specialist in contact centre solutions. This partnership aims to accelerate the adoption of Odigo\u2019s high-quality European CCaaS solution in the Netherlands and Belgium.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/06\/2025-06-10_Results-Odigo-1.png?w=819\" alt=\"\" class=\"wp-image-18039\"\/><\/figure>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    \n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n    <section\n        class=\"  section article-body news-article-body article-navy \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>About Odigo<\/strong>&nbsp;<\/h3>\n\n\n\n<p>Odigo is a global provider of Contact Centre as a Service (CCaaS) solutions that enhance interactions between brands and their customers. A pioneer in the French customer experience market and now a leading player in Europe, Odigo has been supporting more than 250 large enterprises across 100+ countries for nearly 40 years.&nbsp;<\/p>\n\n\n\n<p>Driven by a deep sense of professionalism, pragmatism, and innovation, Odigo stands out for the unrivalled reliability and robustness of its solution, offering the highest voice quality (MOS) in the market. Our experts help both private and public organisations select and deploy the best customer engagement models and AI solutions to maximise performance and satisfaction.&nbsp;<\/p>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    \n\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":18037,"template":"","meta":{"_acf_changed":false,"external_url":"","publisher_name":"","footnotes":"","reading_time":""},"tags":[],"news-type":[156],"topic":[],"class_list":["post-18004","news","type-news","status-publish","has-post-thumbnail","hentry","news-type-press-release"],"acf":{"news-external-url":"","news-publisher-name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Odigo Q1 2025: \u20ac41M Revenue, 83% CSAT &amp; AI-Led Growth<\/title>\n<meta name=\"description\" content=\"Discover how Odigo achieved \u20ac41M in Q1 2025 sales, grew customer satisfaction, and launched new AI and cloud innovations across Europe.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/odigo.com\/news\/odigo-results-q1-2025\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Odigo Q1 2025: \u20ac41M Revenue, 83% CSAT &amp; 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