Customer Success Manager
As part of the standard Odigo service, a dedicated consultant will regularly assess the business effectiveness of your installation and suggest improved configurations.
Get a clearer picture of what your customers want, say, and feel with deep-learning analysis of the content of calls, customer emails, and other communications.
Customer Interaction Service
A holistic assessment of your customer service effectiveness, drawing on months or years of qualitative and quantitative data and providing insights against sophisticated, real-world benchmarks.
Embedded in Silicon Valley, the Odigo Lab facilitates rapid, proof-of-concept projects between Odigo customers and the hottest CX innovators.
Build a practical customer service transformation roadmap with the advice of our immensely experienced consultants. Thinking about automation and chatbots? We show you where the business value is.