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Build the contact centre your business needs with Odigo professional services

Planning and implementation expertise to help you maximise return on investment (ROI) in your Contact centre as a Service (CCaaS) solution.

Optimise your contact centre solution with Odigo professional services

Plan for success

Design the optimal configuration of Odigo CCaaS capabilities for your business needs.

Deploy at speed

Launch your new solution rapidly and efficiently to minimise time to value (TTV).

Run with confidence

Realise a solution tailored for your contact centre, using professional services expertise and best practices developed over hundreds of Odigo implementations.

We partner with our clients for the long-term, not just for the time it takes to sell our solution. Our professional contact centre services deliver expert help throughout the planning, deployment and operation of your CCaaS solution, ensuring you get maximum value from your investment.
Philippe Graimon Design Authority Manager | Services & Operations at Odigo
Philippe Graimon

Professional services for essential contact centre components

Interactive Voice Response (IVR) design

Expert services for the development of IVR, from the simplest systems to those with Natural Language Understanding (NLU) capabilities.

Contact centre configuration

Customise every aspect of your Odigo CCaaS solution for your interaction needs, from agent console design to multi-channel handling strategy and reporting.

Bot design

Sophisticated bot design services help you precisely define use cases and deploy the right level of automation capabilities for your business goals.

Systems integration

Services for smooth customer relationship management (CRM) system integration, including Salesforce and Pegasystems.

Using Odigo professional services to maximise contact centre effectiveness

Discover how Odigo professional services can bring added value to your contact centre

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  • Optimal configuration
  • Rapid deployment
  • Continuous improvement
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