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Customer Success: our commitment to your results

Achieve rapid, seamless adoption of your contact centre solution and continuous, long-term improvements with Odigo as your expert partner.

Customer Success is an evolving partnership

1
Change management assessment
Identify and plan the training your agents need to adapt to and embrace your Odigo solution.
2
Customer Success Management
Ensure maximum return on investment (ROI) with an ongoing program of use case analysis and action plans to enhance agent performance.

Customer Success makes your goals our priority

An Odigo Customer Success program ensures:

  • Improved business processes efficiency by continuously optimising your contact centre as a solution (CCaaS) use cases.
  • Direct support for your business goals by integrating your Odigo solution into your ways of working.
  • Customer experience excellence by ensuring users’ skills are regularly refreshed and updated.
As time passes your Odigo solution becomes second nature. But it’s also natural for users to forget some features. We created Customer Success to ensure ongoing optimal results.
Renaud Stockman Customer Success Manager, responsible for CSM at Odigo

Odigo

Renaud Stockman

Long-term partnerships enabled by Odigo Customer Success

Discover how Odigo customer success programs can maximise the value of your contact centre

  • Rapid, seamless solution adoption
  • Continuous agent effectiveness improvement
  • Continuous business process improvement 
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