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Contact centre support 24/7/365

Your satisfaction is our top priority. If something goes wrong, we’re always ready to help.

Fast, flexible coaching with an emphasis on practical skills

Standard Service Centre

  • 24 hours a day / 7 days a week / 365 days a year.
  • Fast resolution for all 1st level incidents, or escalation to 2nd or 3rd levels for deeper analyses.
  • Handles overflow contact centre support outside Premium Service centre hours.

Premium Service centre

  • First point of contact for clients with the Premium Service package.
  • Dedicated agent or team of agents with specialist knowledge of your contact centre architecture and sector.
  • Available 9 am–6 pm Monday to Thursday and 9 am–5 pm on Friday.
  • Expert knowledge for fast resolution of all 1st, 2nd and 3rd level incidents.

Odigo contact centre support ensures your quality of service

Commitment to your performance

The number one priority for contact centre support is to ensure your contact centre can provide the highest level of service to your customers without disruption.

Clear Service Level Agreement (SLA)

Receive straightforward commitments to the service levels we provide, and transparent data on our contact centre support performance.

Service in your language

Our service centers provide support in French, English and Spanish, with the possibility to provide support in multiple other languages if required.

Our 24/7 service provides a single point of contact for all support issues. We are always here to guarantee high-quality service and responsiveness to our clients.
Eric Brunelière Head of Industrial Management at Odigo

Eric Brunelière

Talk to an Odigo expert about contact centre support

  • 24 hours a day / 7 days a week / 365 days a year
  • Premium services available
  • Dedicated to keeping you operational 
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