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My Odigo

Excel in customer experience

Successful customer experience management can make your contact centre an engine for growth.

The keys to customer experience excellence

Omnichannel accessibility

Give customers a rewarding experience on whichever channel they chose.

Seamless service

Treat all interactions with a customer as part of a single, ongoing conversation so they never have to repeat themselves.

Personalized experience

Show your customers you know them and understand their needs.

Implement a successful customer experience strategy with these Odigo features

360-degree customer view

Operationalise your data to ensure your agents know everything they need to know about a customer, without delay.

Omnichannel services

Provide consistently high-quality customer service on every channel.

Callbacks

Offer your customers callbacks for the support they need at a time they choose.

Omnichannel bot

Deploy conversational AI for self-service on any channel at any time.

Mr.
Chantal
Since we installed Odigo, our resolution rate has increased by 20%.
Chantal Guilmain
Digital and Client UX Director

Mr. Bricolage

Read the success story

Customer experience insights

February 23, 2021 The 10 most revealing customer experience stats from 2020

2020 was a pivotal year for contact centres. The changes which occurred in the last twelve months will set customer experience trends for years to come. Read on to discover the 10 customer experience stats from 2020 that reveal the new landscape.

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February 22, 20214 min Odigo becomes Google Cloud Contact Center AI Partner

Odigo is now a partner for Google Cloud’s Contact Center AI (CCAI) solution. Odigo sales teams will work with Google Cloud to help existing and new clients to develop individual AI solutions for their specific CX needs. Access to Google Cloud’s AI technology makes Odigo’s solutions available to more people across the globe than ever.

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December 18, 2020 An inside look at the CX trends that will define 2021

One thing is certain: 2021 will be interesting. Customer contact centres are experimenting with new ways to enhance customer experience and are continuing to adapt to COVID-19. What solutions are proving most valuable, and is your organisation ready? Read on to learn about the essential trends CX leaders will adopt.

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Get in touch to find out more about Odigo customer experience strategies

  • Personalised omnichannel experience
  • Seamless service
  • Your contact centre as an engine for growth
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