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My Odigo

Excel in customer experience

Successful customer experience management can make your contact centre an engine for growth.

The keys to customer experience excellence

Omnichannel accessibility

Give customers a rewarding experience on whichever channel they chose.

Seamless service

Treat all interactions with a customer as part of a single, ongoing conversation so they never have to repeat themselves.

Personalised experience

Show your customers you know them and understand their needs.

Implement a successful customer experience strategy with these Odigo features

360-degree customer view

Operationalise your data to ensure your agents know everything they need to know about a customer, without delay.

Omnichannel services

Provide consistently high-quality customer service on every channel.

Callbacks

Offer your customers callbacks for the support they need at a time they choose.

Omnichannel bot

Deploy conversational AI for self-service on any channel at any time.

Mr.
Chantal
Since we installed Odigo, our resolution rate has increased by 20%.
Chantal Guilmain
Digital and Client UX Director

Mr. Bricolage

Read the success story

Customer experience insights

September 14, 20213 min What to bot and what to not: How and where to implement contact centre automation

Artificial Intelligence (AI) is one of the most talked-about technological advancements of the moment, but how can organisations in the public sector use it to power a self-service bot strategy that drives results for customers, while improving internal efficiency and regulatory compliance? Read on to find out what public sector bodies need to consider when implementing contact centre automation.

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September 7, 20212 min Odigo named a Visionary in the 2021 Gartner® Magic Quadrant™ for CCaaS for the second year running

Odigo, a global leader in Contact Centre as a Service (CCaaS) solutions, has been named as a Visionary in the 2021 Gartner® Magic Quadrant™ for CCaaS for two years in a row.

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July 6, 20213 min 3 ways to improve your organisation’s customer experience with NLP

At a time when customer expectations have never been more demanding and customer experience (CX) has never been more important, organisations are looking for ways to provide the customer service that sets them apart from their competitors. Read on to learn how your organisation can leverage a live chat service to deliver memorable CX, increase agent engagement and drive contact centre efficiency.

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Get in touch to find out more about Odigo customer experience strategies

  • Personalised omnichannel experience
  • Seamless service
  • Your contact centre as an engine for growth
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