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WebRTC softphone

Flexible, low-cost agent telephony adapted for Software as a Service (SaaS) solutions.

Include a WebRTC softphone in your contact centre solution to drive efficiency

Cost reduction

Eliminate expensive telephony equipment and software with innovative WebRTC (Web Real-Time Communication) – globally standardised Google APIs enabling direct peer-to-peer communications without the need for software installation on your workstations.


Simplify adding sites, functions, applications and processing capacity with an adapted and scalable SaaS approach.

End-to-end service

Deploy a WebRTC softphone solution that covers call collection to call routing.

Optimised customer journey

The strong integration with our routing engine allows targeted call distribution to available advisors with the right skills for answering your customers’ needs.

WebRTC: the best softphone option for leading SaaS solutions

Access anywhere

Enable agents to access voice channels from anywhere with a solution that works with all modern browsers.

Integration with ACD

Integrate your WebRTC softphone solution with automated call distribution to further optimise customer journeys.

Agent plug-in

A simple plug-in adds softphone call management to the full range of features provided in the agent console.

Network cost savings

With all voice data encrypted and securely routed over the public internet, there is no need to build a private network between your contact centre and Odigo.

See a WebRTC softphone solution in action

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  • Optimised customer journeys
  • Low-cost agent telephony
  • Improved contact centre efficiency
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Learn more about how to optimise your customer and agent engagement

Unified agent console

Manage all channels in one intuitive console that can be integrated with your CRM and external business tools. Empower your agents with a console that provides comprehensive customer views over all channels.

360-degree customer overview

Aggregate data from every device, channel and business tools, such as your CRM. Achieve complete and comprehensive views of customers’ profiles and interaction histories.


Be more proactive and achieve customer loyalty by using outbound calls intelligently.


Eliminate Eliminate frustrating wait times and give your customers the option to schedule a callback at a time convenient for them.

IVR payments

Offer secure interactions with a fully PCI-DSS certified solution. Utilise an IVR that enables convenient and secure methods to protect your customers’ confidential data and ensure encryption.

Interactive widget

Operationalise raw data so you can focus your efforts. Customise your console to only include the relevant information you need to drive your business and enable customer engagement optimisation.