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WebRTC softphone

Flexible, low-cost agent telephony adapted for Software as a Service (SaaS) solutions.

Include a WebRTC softphone in your contact centre solution to drive efficiency

Cost reduction

Eliminate expensive software with WebRTC (Web Real-Time Communication) – globally standardised Google APIs that enable direct peer-to-peer communications, by getting rid of any software installation on your workstations.

Flexibility

Simplify adding sites, functions, applications and processing capacity with a SaaS approach.

End-to-end service

Deploy a WebRTC softphone solution that covers call collection to call routing.

Optimised customer journey

The strong integration with our routing engine allows targeted call distribution to available advisors with the right skills for answering your customers’ needs.

WebRTC: the best softphone option for leading SaaS solutions

Access anywhere

Enable agents to access voice channels from anywhere with a solution that works with all modern browsers.

Integration with ACD

Integrate your WebRTC softphone solution with automated call distribution to further optimise customer journeys.

Agent plug-in

A simple plug-in adds softphone call management to the full range of features provided in the agent console.

Network cost savings

With all voice data encrypted and securely routed over the public internet, there is no need to build a private network between your contact centre and Odigo.

See a WebRTC softphone solution in action

  • Optimised customer journeys
  • Low-cost agent telephony
  • Improved contact centre efficiency
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