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Outbound contact centre solutions that customers welcome

Build customer loyalty by emphasising quality over quantity in your contact centre outbound call solution.

Enhance the positives of outbound calling for your contact centre

Strengthened customer relationships

Use outbound in a way that benefits your customers by being proactive at the right time with the right message.

Improved agent engagement

Give your contact centre agents more opportunities to be successful by providing them with the information they need to be of service to customers.

Effective campaigns

Save time and improve results with easy-to-use outbound campaign creation tools and comprehensive tracking of metrics.

Be proactive and build customer loyalty with intelligent outbound contact centre solutions

Too much outbound calling risks annoying customers and stressing contact centre agents to the point of quitting. But an intelligent outbound strategy can build loyalty by offering customers a useful service before they ask for it.

Bring intelligent outbound campaigns to your contact centre in 4 steps

Configure and administer outbound campaigns including targeting, callback cycles, blacklisting and application programming interface (APIs).
Define objectives
Create and manage objectives, define actions and execute an effective strategy.
Manage progressive and preview calls, view customer information and review callback qualifications from an intuitive, single-screen agent console.
Review campaign, agent performance and qualification statistics in multiple formats.

See Odigo outbound contact centre solutions in action

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  • Increased customer loyalty
  • Improved agent engagement
  • Customisable and easy-to-track KPIs
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Learn more about how to optimise your customer and agent engagement

Unified agent console

Manage all channels in one intuitive console that can be integrated with your CRM and external business tools. Empower your agents with a console that provides comprehensive customer views over all channels.

360-degree customer overview

Aggregate data from every device, channel and business tools, such as your CRM. Achieve complete and comprehensive views of customers’ profiles and interaction histories.

Softphone Web RTC

Provide real-time, next-generation phone line connections over the Internet. Give your agents the flexibility to communicate with customers wherever they are.


Eliminate Eliminate frustrating wait times and give your customers the option to schedule a callback at a time convenient for them.

IVR payments

Offer secure interactions with a fully PCI-DSS certified solution. Utilise an IVR that enables convenient and secure methods to protect your customers’ confidential data and ensure encryption.

Interactive widget

Operationalise raw data so you can focus your efforts. Customise your console to only include the relevant information you need to drive your business and enable customer engagement optimisation.