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Use widgets to display personalised information and functionalities within the agent console based on the context of interactions.
Enable your agents to easily reach internal and third-party information through widgets without ever having to leave the console.
Prepare and send new contracts attached to customer emails with a single click.
Immediately provide your agents with the real-time data they need to answer customer queries.
Easily add and/or remove features that can be used with little to no training necessary.
Use a wide array of tailor-made widgets that can be built directly in the console.
How can a gas and electricity provider leverage widgets to equip agents with precise information that enables them to provide more personalised, effective customer service?
Manage all channels in one intuitive console that can be integrated with your CRM and external business tools. Empower your agents with a console that provides comprehensive customer views over all channels.
Aggregate data from every device, channel and business tools, such as your CRM. Achieve complete and comprehensive views of customers’ profiles and interaction histories.
Be more proactive and achieve customer loyalty by using outbound calls intelligently.
Provide real-time, next-generation phone line connections over the Internet. Give your agents the flexibility to communicate with customers wherever they are.
Eliminate Eliminate frustrating wait times and give your customers the option to schedule a callback at a time convenient for them.
Offer secure interactions with a fully PCI-DSS certified solution. Utilise an IVR that enables convenient and secure methods to protect your customers’ confidential data and ensure encryption.