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Enable customers to avoid waiting on hold by scheduling a callback.
Connect your customers to a contact centre agent by activating your callback option as soon as one becomes available.
Eliminate frustrating queues that lead to high CES by giving customers the option to have a contact centre agent call them back.
Free up IVR resources by automatically offering a callback option to customers on hold.
Choose a Contact Centre as a Service (CCaaS) solution that enables you to call back customers on any voice or digital channel.
Only offer a callback option to callers when hold times exceed a predefined threshold.
Allow agents to request a callback on behalf of a customer during inbound or outbound calls.
Empower your contact centre agents to give customers a callback option depending on the status of their call.
Your customers want your contact center to provide options, including the possibility to call them back at a time of their choosing.