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Offer personalised experiences with 360-degree customer views

Give your agents in-depth customer views across all voice and digital channels for enhanced customer experience.

Aggregate data from every device, channel and business tool

Clear customer journeys

Enable your agents to easily identify where a customer is on their journey with a 360-degree customer view.

Increased agent engagement

Reduce stress on agents, and cut attrition, by giving them the tools to anticipate customer needs and provide better service more quickly.

Memorable customer experience

Equip your agents with tools that help them deliver tailor-made service and provide value to customers during each interaction.

Predictable customer behaviour

Anticipate your customers’ next moves and simplify their journeys for faster resolutions.

Provide your agents with a dashboard that displays 360-degree views of past, present and future customer interactions

Optimised dashboard

Enable agents to access information about previous interactions, products or customers directly in their dashboard and make decisions based on 360-degree customer views.

Efficient information filtering system

Synchronise data across business tools and give agents the ability to easily filter through information, such as the context of an interaction or customer intent, history and profile.

With a 360-degree view of customer interactions from all channels and touchpoints in one place, your agents can get straight to the heart of the matter.
Elisabeth De Longeaux Product Marketing Manager at Odigo

Elisabeth De Longeaux

Read more about providing a 360-degree customer view from our expert

Elisabeth De Longeaux
Elisabeth De Longeaux Product Marketing Manager at Odigo

See a 360-degree customer view in action

  • Higher customer engagement
  • Unified views of customer touchpoints
  • Actionable insights
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