Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal
Enable your agents to easily identify where a customer is on their journey with a 360-degree customer view.
Reduce stress on agents, and cut attrition, by giving them the tools to anticipate customer needs and provide better service more quickly.
Equip your agents with tools that help them deliver tailor-made service and provide value to customers during each interaction.
Anticipate your customers’ next moves and simplify their journeys for faster resolutions.
Enable agents to access information about previous interactions, products or customers directly in their dashboard and make decisions based on 360-degree customer views.
Synchronise data across business tools and give agents the ability to easily filter through information, such as the context of an interaction or customer intent, history and profile.
With a 360-degree view of customer interactions from all channels and touchpoints in one place, your agents can get straight to the heart of the matter.
Manage all channels in one intuitive console that can be integrated with your CRM and external business tools. Empower your agents with a console that provides comprehensive customer views over all channels.
Be more proactive and achieve customer loyalty by using outbound calls intelligently.
Provide real-time, next-generation phone line connections over the Internet. Give your agents the flexibility to communicate with customers wherever they are.
Eliminate Eliminate frustrating wait times and give your customers the option to schedule a callback at a time convenient for them.
Offer secure interactions with a fully PCI-DSS certified solution. Utilise an IVR that enables convenient and secure methods to protect your customers’ confidential data and ensure encryption.
Operationalise raw data so you can focus your efforts. Customise your console to only include the relevant information you need to drive your business and enable customer engagement optimisation.