Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal
Deliver convenience, speed and personalisation to help you optimise customer retention and engagement.
Happy, engaged agents work harder for your customers – give them the tools to minimise stress and maximise performance.
Self-service driven by intelligent automation (IA) allows your agents to focus on high-value interactions that require human empathy and human skills while bots handle the rest.
In a competitive market, offering your customers experiences that exceed their expectations is a great way to drive growth.
Manage all channels in one intuitive console that can be integrated with your CRM and external business tools. Empower your agents with a console that provides comprehensive customer views over all channels.
Aggregate data from every device, channel and business tools, such as your CRM. Achieve complete and comprehensive views of customers’ profiles and interaction histories.
Be more proactive and achieve customer loyalty by using outbound calls intelligently.
Provide real-time, next-generation phone line connections over the Internet. Give your agents the flexibility to communicate with customers wherever they are.
Eliminate Eliminate frustrating wait times and give your customers the option to schedule a callback at a time convenient for them.
Offer secure interactions with a fully PCI-DSS certified solution. Utilise an IVR that enables convenient and secure methods to protect your customers’ confidential data and ensure encryption.
Operationalise raw data so you can focus your efforts. Customise your console to only include the relevant information you need to drive your business and enable customer engagement optimisation.
Industry: Express delivery
Industry: Financial Services and Insurance
Markets: Asia Europe South America
Markets: Benelux France
Industry: Media & Entertainment
Industry: Public Sector
14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.
We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.
Since we installed Odigo, our resolution rate has increased by 20%
Our customer relations centre uses an Odigo solution. It works perfectly. We chose Odigo because it allowed us to virtualise customer relationships.
Odigo has been a OUI.sncf’s partner for a few years now and is a vitally important partner.
The greatest brand differentiator today is customer experience. We design solutions that empower organisations to optimise customer and agent engagement through memorable journeys that are as effortless as they are satisfying.
It’s been a year now since COVID-19 struck and changed the way people communicate and deliver customer experience (CX). To succeed, businesses have adapted to changing behaviours, and a clearer picture of what has worked, and what hasn’t, is coming into view. So based on lessons learnt, how can contact centres optimise their work from home models?
Meeting KPIs and customer expectations requires top-notch operations and cutting-edge technology, but the human touch is vital to developing brand-customer relationships. When it comes to customer experience (CX), training and empowering employees with tools is important but ensuring their happiness is key. In recent years, the gamification of user experience has become a much-vaunted method to raise contact centre agent morale. But does it actually work? Read on to find out.
Far surpassing the cost of telephone, technology, and real estate investments, human resources account for more than 50% of a contact centre’s expenses. With cost reduction in mind, implementing a smart Workforce Management solution (WFM) is an excellent investment. However, this tool offers numerous other benefits!