Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal
Enable your agents to track and handle all interactions on a single interface
Connect customers swiftly to the right agents with the right skills at the right time.
Offer custom-designed journeys across all channels and touchpoints.
Boost agent responsiveness and personalise customer contacts with all relevant customer data in a unified console.
Enable your agents to handle more interactions, synchronise agent occupancy rates between different channels and increase operational efficiency by monitoring unified statistics and dashboards.
Integration with Salesforce’s CRM enables a memorable experience for both customers and agents that leverages unified smart routing regardless of the channel for increased customer satisfaction.
Integration with Pega’s CRM provides your agents with information and tools that make interactions enjoyable
CRM integration is key to delivering a personalised customer experience and facilitating the work of contact centre agents and therefore making a strong impact on your business.
Industry: Media & Entertainment
Industry: Express delivery
Industry: Transport and Mobility
Markets: Asia Europe South America
How can a global retailer deliver an experience as reliable and convenient as the one they offer in brick-and-mortar stores?