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Natural language understanding (NLU)

Deploy NLU-powered conversational AI for more accurate automated qualification and more capable virtual agents.

Enhance contact centre efficiency with NLU technologies developed over 15+ years

Efficient qualification and resolution

NLU-equipped bots can identify and resolve a wide range of interactions, and understand when they need to hand off to a human agent.

Industry and sector customisation

Access comprehensive, industry-specific corpora developed and refined over a decade of engagements. 

Continuous improvement

Ongoing support ensures your bots remain at the cutting edge of natural language processing (NLP) capabilities.

Personalising customer experience with Odigo natural language understanding

See what Odigo natural language understanding can do for you

  • Fast self-service resolutions
  • Accurate automated qualification
  • Enhanced contact centre efficiency
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