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Build conversational experiences with
Google Dialogflow CX

Your Odigo Contact Centre as a Service (CCaaS) solution can now benefit from Google Dialogflow CX’s NLU engine to provide the conversational experiences customers expect.

Building conversational experiences as they were meant to be

Automation is becoming the way of the world in customer service. The open nature of Odigo’s solution means we offer a connector to Dialogflow CX that enables your omnichannel bots to work with their NLU engine, or the Odigo-provided one you already know – whichever option suits you best. 

Odigo’s connector for Google Dialogflow CX is versatile in helping improve the customer experience (CX) by quickly getting your customers the answers they need on a multitude of channels including the most challenging one — voice. Bots support customers, but also agents, making them more efficient and boosting their skills.

Build your bots’ capacity to have advanced conversations with customers

Take advantage of advanced comprehension

Thanks to the latest innovations in AI, Google Dialogflow CX bots are now capable of handling complex interactions with customers. Odigo’s connector will help you build conversational experiences on as many different channels as your contact centre requires.

Strengthen your customer relationships

With Dialogflow CX, Google has the technology to help reinforce customer relationships with your brand. Your bot will learn to automatically recognise customer context and respond in a natural way. Trained properly to understand intent and extract key information, bots help customers have a seamless interaction with your brand.

Tailor your bot’s conversational abilities according to industry

Design conversational experiences that are customised to your brand’s industry across channels, thanks to Dialogflow CX — or switch over to Odigo’s capabilities as you see fit. The openness of the solution means you can do what works best for your contact centre.

Improve CX through designing conversations

Train your omnichannel bot to detect nuance and context of language at high levels thanks to Google’s NLU engine. Add as many flows and intents as needed to guide conversations to the outcomes your customers are looking for.

Enhance traffic routing

Quickly and ably get your customers to the right answer for them based on the type of question and the exact experience you design using the Google Dialogflow CX or the Odigo solution, whichever you’re most comfortable with.

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Insights on building conversational experiences

July 27, 2020 Data, NLP, and sentiment analysis – customer experience gamechangers

Delivering rewarding customer experience (CX) is not just a turn of phrase – it is crucial to organisations’ efforts to build loyalty. Combining human expertise with the precision of cutting-edge technology is the way forward, with more companies leveraging data and sentiment analysis to gain a more complete view of their customers. Understanding their needs is the only way to exceed their expectations.

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October 25, 2019 The call centre is dead, long live the hub of conversational interactions

Do you want to start a real conversation between the brand and its customers on the voice channel? To do so, it is recommended to automate customer relations in your contact centre. Using the right technologies to accelerate your automation trajectory makes your brand more available and efficient, resulting in increased customer and agent satisfaction

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Build conversation experiences with the openness of an Odigo solution

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  • Address customer issues with designed call flows
  • Upgrade agent skillsets with AI-powered workflows
  • Make your contact centre efficient
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