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Adopt cognitive technologies through state-of-the-art virtual agents, robotic process automation and advanced analytics.
Reduce average handle times (AHT), improve call deflection rates and raise CSAT scores through faster and more efficient contact centre operations.
Leverage the best natural language processing (NLP) and automatic speech-recognition engines available on the market to always recognise the intent of your customer’s command, question or speech.
Increase agent performance through AI-driven agent assist strategies that provide next best actions and ongoing support during customer interactions.
Identify call drivers and leverage AI for sentiment analysis that enhances customer views and empowers agents to achieve faster resolutions.
Odigo™ solutions integrate with Google Dialogflow ES and Dialogflow CX through an AI connector to support rich, intuitive customer conversations. All powered by Google’s leading AI.
Via an AI connector, Odigo solutions seamlessly integrate with IBM Watson for third-party bot support that delivers effective self-service options and automatic call distribution. Working with a cutting-edge data analytics processor increases our abilities to understand language and analyse vast amounts of data.
I am confident this partnership will benefit our customers with an improved experience as Odigo has been very reactive to integrate Google Cloud CCAI capabilities to its offer and is one of the first to demonstrate their AI capability, being a visionary in the CCaaS market.
Odigo, through a high-value AI connector, enables its clients to maximise their investments by integrating their AI into different channels and use cases.
Integrate your existing AI solution with Odigo using a connectorOur open CCaaS solutions give you the flexibility to integrate with leading AI technology, via a connector, to achieve consistent customer experience across all channels. BenefitsOptimise your contact centre AI with a connector Conversational AIAdopt cognitive technologies through state-of-the-art virtual agents, robotic process automation and advanced analytics.Improved KPIsReduce average handle times (AHT), improve call deflection rates and raise CSAT scores through faster and more efficient contact centre operations.Increased NLP capabilitiesLeverage the best natural language processing (NLP) and automatic speech-recognition engines available on the market to always recognise the intent of your customer’s command, question or speech.Augmented agentsIncrease agent performance through AI-driven agent assist strategies that provide next best actions and ongoing support during customer interactions.Real-time insightsIdentify call drivers and leverage AI for sentiment analysis that enhances customer views and empowers agents to achieve faster resolutions. ConnectorsOdigo solutions connect with leading AI technologies Google DialogflowOdigo™ solutions integrate with Google Dialogflow ES and Dialogflow CX through an AI connector to support rich, intuitive customer conversations. All powered by Google’s leading AI.Discover the capabilities of Google Dialogflow CXIBM WatsonVia an AI connector, Odigo solutions seamlessly integrate with IBM Watson for third-party bot support that delivers effective self-service options and automatic call distribution. Working with a cutting-edge data analytics processor increases our abilities to understand language and analyse vast amounts of data. Expert voice Read about AI and more from our expert Strengthening their bot performances with an AI connector See more clients Discover the benefits of an AI connector in our use cases Maximise existing AI by integrating it with a CCaaS solution that consistently manages customer interactionsHow can a healthcare provider deliver consistent, end-to-end customer experience across channels through a single platform?AIBotOmnichannelNLPRead the use case See what an Odigo solution with embedded AI can do for you
Industry: Financial services and Insurance
Markets: Europe
How can a healthcare provider deliver consistent, end-to-end customer experience across channels through a single platform?
