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Adopt cognitive technologies through state-of-the-art virtual agents, robotic process automation and advanced analytics.
Reduce average handle times (AHT), improve call deflection rates and raise CSAT scores through faster and more efficient contact centre operations.
Leverage the best natural language processing (NLP) and automatic speech-recognition engines available on the market to always recognise the intent of your customer’s command, question or speech.
Increase agent performance through AI-driven agent assist strategies that provide next best actions and ongoing support during customer interactions.
Identify call drivers and leverage AI for sentiment analysis that enhances customer views and empowers agents to achieve faster resolutions.
Odigo™ solutions integrate with Google Dialogflow ES and Dialogflow CX through an AI connector to support rich, intuitive customer conversations. All powered by Google’s leading AI.
Via an AI connector, Odigo solutions seamlessly integrate with IBM Watson for third-party bot support that delivers effective self-service options and automatic call distribution. Working with a cutting-edge data analytics processor increases our abilities to understand language and analyse vast amounts of data.
I am confident this partnership will benefit our customers with an improved experience as Odigo has been very reactive to integrate Google Cloud CCAI capabilities to its offer and is one of the first to demonstrate their AI capability, being a visionary in the CCaaS market.
Odigo, through a high-value AI connector, enables its clients to maximise their investments by integrating their AI into different channels and use cases.
Industry: Financial services and Insurance
How can a healthcare provider deliver consistent, end-to-end customer experience across channels through a single platform?