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Leverage the latest contact center innovations to enhance your interactive voice responses (IVRs) with conversational AI that automates qualification, increasing efficiency and freeing agents to focus on high-value interactions.
Use artificial intelligence innovations to boost your human contact center agents’ performance with insights from real-time transcription, next best action recommendations and instant access to the information they need.
Detect customer behavior and vocabulary that indicate supervisor intervention would be beneficial. Give your supervisors the ability to monitor multiple conversations through speech-to-text (STT) transcriptions.
Achieve true 360-degree views of your customers, strengthen your forecasting abilities, and operationalize data to deliver better customer and business insights.
Leverage AI and other innovations that automatically categorize interactions and ensure contact center compliance with all legal and security frameworks.
Easy integration with the latest AI technology from Google and IBM enables you to assemble the most effective set of tools for your contact center.
As a leading AI platform, Allo-Media strengthens Odigo voice solutions with speech-to-text capabilities. Enable automatic natural language recognition to further personalize customer service, and augment your voice channels with AI.
As a partner of Google Cloud Contact Center AI, Odigo has access to a global AI expert’s resources and product roadmaps. Improve your contact center’s services through AI that understands and interacts, and drive your conversational AI innovation.
I am confident this partnership will benefit our customers with an improved experience as Odigo has been very reactive to integrate Google Cloud CCAI capabilities to its offer and is one of the first to demonstrate their AI capability, being a visionary in the CCaaS market.
Business is about great conversations and AI makes every conversation count. Customer experiences in 2021 will be seamless; anytime, anywhere with direct voice interactions. Voice intelligence will be crucial to meeting the next generations’ demands. We believe Odigo will be the leader of this trend.
With banks reducing their number of brick-and-mortar locations, how can they continue to deliver rewarding, personalized customer experience?
How can a healthcare provider deliver consistent, end-to-end customer experience across channels through a single platform?
Our proven experience in AI, both with our solutions and with our partners’ technology, places us at the forefront of developing exciting data-driven solutions that boost agent capabilities and improve customer experience. AI innovation should enhance human interactions in the contact centre, not replace them.
It’s been a year now since COVID-19 struck and changed the way people communicate and deliver customer experience (CX). To succeed, businesses have adapted to changing behaviours, and a clearer picture of what has worked, and what hasn’t, is coming into view. So based on lessons learnt, how can contact centres optimise their work from home models?
Meeting KPIs and customer expectations requires top-notch operations and cutting-edge technology, but the human touch is vital to developing brand-customer relationships. When it comes to customer experience (CX), training and empowering employees with tools is important but ensuring their happiness is key. In recent years, the gamification of user experience has become a much-vaunted method to raise contact centre agent morale. But does it actually work? Read on to find out.
Far surpassing the cost of telephone, technology, and real estate investments, human resources account for more than 50% of a contact centre’s expenses. With cost reduction in mind, implementing a smart Workforce Management solution (WFM) is an excellent investment. However, this tool offers numerous other benefits!