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AI & Agent AI
Automate processes and assist advisers with an end-to-end omnichannel solution combining AI technologies such as Odigo Agent AI, conversational AI, generative AI, sentiment analysis, speech analysis.
Extended Contact Centre
With Odigo Extended Contact Center™ you can involve everyone in your organisation in customer interactions and deliver the expertise customers need when they need it most.
Omnichannel
Link cross-channel interactions with each customer into meaningful conversations.
Routing
Routing your customers to the agent best able to help is fundamental to customer satisfaction. It’s also essential to your contact center’s operational efficiency. Deploy routing software capable of making those connections instantly, based on real-time data and your policies.
Could Platform
Future-proof your contact center with cloud-based solutions that deliver flexibility, security and scalability.
Data Driven Performance
Transform your contact centre performance metrics into data-driven insights and improvement strategies.
Up to 33% reduction in customer interactions and 20% reduction in intra-call transfer
Up to 60,000 contact centre agents connected to the Odigo console per single client
Up to 12 million calls managed in a single day and up to 60,000 calls handled simultaneously
Market-Leading phone call quality with a Mean Opinion Score (MOS) constantly above 4.36
Interactions/year on voice, email, chat, messaging, social media
Active users on the Odigo platform supported 365 days per year
Odigo experts based in Europe and dedicated to enhance your CX
Countries around the word where we support clients’ operations
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