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Odigo’s CCaaS solution offers flexible integration with a variety of business processes such as customer relationship management (CRM) or Workforce Engagement Management (WEM) software, whether embedded directly into an Odigo console to provide agents with relevant information or as an Odigo connector to deploy our voice channel and routing capabilities. In addition, Odigo offers external data integration via dynamic widgets to both enrich customer journeys and improve the overall agent experience. Beyond these integrations, Odigo works with STT/TTS vendors and other AI market leaders to strengthen its natural language processing (NLP) abilities.
Incorporating Google Cloud’s unparalleled resources helps Odigo deliver AI solutions to contact centres, as well as offer more advanced and personalised customer experiences than ever.
Odigo helps cultivate customer connections through Salesforce’s customer relationship management (CRM). Repeat customers choose to keep interacting with brands because of the extra value the relationship brings.
Odigo and Verint offer leading-edge solutions that help plan, manage and motivate agents, as well as give customers personalised care and support.
Little things can make a big difference. Pega’s customer relationship management (CRM) details combined with Odigo’s advanced call qualification and routing result in engaged customers and confident contact centre agents.
Amazon Web Services provides the tools that allow Odigo to focus its resources and efforts on the customer and agent experience and away from upkeep and maintenance. Scalability in a cloud-native contact centre is not just a possibility, it’s a reliable process.