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Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal

My Odigo

Odigo’s client inspired solutions

Odigo has more than 25 years experience in deploying CCaaS solutions, with an additional 17 years in NLP and machine learning. Innovation releases and updates every 6 months ensure that clients benefit from our continuous drive to improve. 

Odigo’s CCaaS

  • Bot building and running support
    Strong capabilities in building and running AI Natural Language Processing applications, developed over almost two decades.
  • NLU engine training assets
    Unparalleled set of tools (e.g. industry-specific training phrases corpora) and methodologies to develop NLU-based applications..
  • Flexible cloud-native solution
    Adapt and co-innovate to get the best fit for your organisation.
  • Sophisticated routing capabilities
  • Unparalleled set of easy-to-use tools and methodologies

A strong foundation

Greater effectiveness

for large and complex organisations with huge volumes (80k agents or more).


in complex implementation projects to minimise any disruption from change.


to co-innovation and integration with third-party technologies; AI connectors, CRM, WFO, ERP and application programming interfaces.

Flexible pricing

with a unique consumption based pricing and the ability to adapt to complex billing needs.

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Recognition has followed, including being named for a second year as a Visionary in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service* and a global Leader in the ISG Provider Lens™ CCaaS 2022 report. This has only resulted in the drive to work harder and uphold these standards by listening to and co-innovating with clients and partners to always remain one step ahead of the competition. 
Thierry Saive
We partner with our clients for the long-term, not just for the time it takes to sell our solution. Our professional contact centre services deliver expert help throughout the planning, deployment and operation of your CCaaS solution, ensuring you get maximum value from your investment.
Thierry Saive Delivery Director – Head of Client Practices at Odigo

Talk to an expert.

Odigo helps deliver best-in-class customer experiences so large organisations can stand out from the competition.
If you want to discuss your contact centre’s unique needs or book a demo please contact us by completing the form.


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*Disclaimer: 1. Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

2. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

3. Gartner, Magic Quadrant for Contact Center as a Service, By Drew Kraus, Pri Rathnayake, Steve Blood, 9 August 2021