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My Odigo

Intuitive contact centre solutions for every customer journey

Odigo is a leading Contact Centre as a Service (CCaaS) solution provider with 35 years of experience delivering industry-first innovations. Discover how cloud-based and secure-by-design solutions can help you follow the flow of any conversation, on any channel.

Contact given context

Prime your agents with a contact centre solution that gives them the context they need to reduce average handling time and increase first call resolution rates. All of the history, none of the repetition.

  • 360o customer view
  • Contextual routing
  • Automated qualification
  • Vocal bookmarks

Why?
33% of customers had to repeat the same information twice.

Source: CCMA, Voice of the Contact Centre Consumer 2021

Elisabeth De Longeaux
Effective omnichannel services and strategies enable brands to connect with their customers anytime, anywhere and from any device for convenient, effective and smooth customer journeys.
Elisabeth De Longeaux Product Marketing Manager at Odigo
Contact centre solution convenience and sophisticated self-service
Fire-up your self-service with intelligent automation equipped with natural language understanding, sentiment analysis and machine learning.
Why?
Willingness to self-serve has jumped up by 6% in just 6 months.
Source: CCMA, Voice of the Contact Centre Consumer 2021
  • Omnichannel bot
  • Seamless transfer to agents
  • Continuous improvement
  • Real-time statistics
Why?
Willingness to self-serve has jumped up by 6% in just 6 months.
Source: CCMA, Voice of the Contact Centre Consumer 2021
Forge relationships that improve over time
Integrate with existing programs and learn from every customer experience through analytics to improve your strategies and fuel your AI with data for machine learning.
Why?
Increasingly, data and analytics have become a primary driver of business strategy.
Source: Gartner Research, Over 100 data and analytics predictions through 2025
  • Analytics
  • Performance and optimisation
  • Sentiment analysis
  • AI connectors
  • Extensive range of application programming interfaces (APIs)
Why?
Increasingly, data and analytics have become a primary driver of business strategy.
Source: Gartner Research, Over 100 data and analytics predictions through 2025



Talk to an expert.

Odigo helps deliver best-in-class customer experiences so large organisations can stand out from the competition.
 
If you want to discuss your contact centre’s unique needs or book a demo please contact us by completing the form.








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