5 Jan 2021 - 2 min
2020, looking back at an unprecedented year
Let's look back at some of the defining moments and milestones we’ve experienced in 2020.
As 2020 has come to an end, we have compiled a video of some of the defining moments and milestones we’ve experienced this year.
We put this video together to celebrate the successes of 2020, and the people that made them possible. Too much has happened this year to include everything, but we’ve showcased some of the moments that had the greatest impact on us as a team: growing our company, moving our headquarters, adapting to remote work, reinventing our workspace and receiving recognition from Gartner and ISG as CX leaders. We hope you enjoy the video, and wish you all the best in the new year.
22 Feb 2021
Odigo is now a partner for Google Cloud's Contact Center AI (CCAI) solution. Odigo sales teams will work with Google Cloud to help existing and new clients to develop individual AI solutions for their specific CX needs. Access to Google Cloud’s AI technology makes Odigo’s solutions available to more people across the globe than ever.
16 Nov 2020
Odigo has been named as a Visionary in the Gartner Magic Quadrant for Contact Center as a Service, making it the only European Contact Centre as a Service (CCaaS) provider to receive such Magic Quadrant positioning. We believe this prestigious recognition is due to Odigo’s efforts as a global actor in developing leading-edge cloud communication solutions for organisations across all sectors.
17 Sep 2020
Odigo has been named a Leader in the 2020 edition of the ISG Provider Lens™ Contact Centre as a Service – CX Global Quadrant Report, making it the only European company to receive such a distinction. This new international recognition for its CCaaS solution validates the hard work Odigo has undertaken over the last few years and promises exciting developments in contact centre communications in the years to come.