2020, looking back at an unprecedented year

Odigo has been named as a Visionary in the Gartner Magic Quadrant for Contact Center as a Service, making it the only European Contact Centre as a Service (CCaaS) provider to receive such Magic Quadrant positioning. We believe this prestigious recognition is due to Odigo’s efforts as a global actor in developing leading-edge cloud communication solutions for organisations across all sectors.

Odigo has been named a Leader in the 2020 edition of the ISG Provider Lens™ Contact Centre as a Service – CX Global Quadrant Report, making it the only European company to receive such a distinction. This new international recognition for its CCaaS solution validates the hard work Odigo has undertaken over the last few years and promises exciting developments in contact centre communications in the years to come.

Odigo has been named a Leader in the Gartner Magic Quadrant for Contact Centre as a Service, Western Europe for the fifth consecutive year.* In the 2019 edition of the Magic Quadrant, Gartner evaluated eight vendors in terms of their ability to execute and their completeness of vision.

This year for the first time Odigo took part in the Google Cloud Summit Paris to announce its integration with Contact Center AI, the new Google Cloud suite specifically designed for contact centres.

Capgemini has today announced that it has signed a contract with EDF Energy to change its customer experience with a Contact-Centre-as-a-Service (CCaaS) offering from Odigo, Capgemini’s cloud contact centre solutions brand.

Between February 2nd and 10th, 2019, two Odigo employees visited these three villages near Kaffrine, a town 400 kilometers from Dakar, as part of the Senegalese segment of the Lightforce project, a partnership that began last year between Salesforce and the non-governmental organisation (NGO) Liter of Light.