Odigo named a Leader in the ISG Provider Lens™ CCaaS 2020 report

News 17 Sep 2020 3 min

Odigo has been named a Leader in the 2020 edition of the ISG Provider Lens™ Contact Centre as a Service – CX Global Quadrant Report, making it the only European company to receive such a distinction. This new international recognition for its CCaaS solution validates the hard work Odigo has undertaken over the last few years and promises exciting developments in contact centre communications in the years to come.

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Odigo is named a Leader in 2019 Gartner Magic Quadrant for Contact Centre as a Service, Western Europe

25 Oct 2019

Odigo is named a Leader in 2019 Gartner Magic Quadrant for Contact Centre as a Service, Western Europe

Odigo has been named a Leader in the Gartner Magic Quadrant for Contact Centre as a Service, Western Europe for the fifth consecutive year.* In the 2019 edition of the Magic Quadrant, Gartner evaluated eight vendors in terms of their ability to execute and their completeness of vision.

Odigo now integrates with Google Cloud’s Contact Center AI

19 Jun 2019

2 min

Odigo now integrates with Google Cloud’s Contact Center AI

This year for the first time Odigo took part in the Google Cloud Summit Paris to announce its integration with Contact Center AI, the new Google Cloud suite specifically designed for contact centres.

EDF Energy appoints Capgemini’s Odigo to support its customer service operations

17 Jun 2019

5 min

EDF Energy appoints Capgemini’s Odigo to support its customer service operations

Capgemini has today announced that it has signed a contract with EDF Energy to change its customer experience with a Contact-Centre-as-a-Service (CCaaS) offering from Odigo, Capgemini’s cloud contact centre solutions brand.

Lightforce and Odigo join forces to bring light to Senegal

11 Jun 2019

Lightforce and Odigo join forces to bring light to Senegal

Between February 2nd and 10th, 2019, two Odigo employees visited these three villages near Kaffrine, a town 400 kilometers from Dakar, as part of the Senegalese segment of the Lightforce project, a partnership that began last year between Salesforce and the non-governmental organisation (NGO) Liter of Light.