Odigo is named a Leader in 2019 Gartner Magic Quadrant for Contact Centre as a Service, Western Europe

This year for the first time Odigo took part in the Google Cloud Summit Paris to announce its integration with Contact Center AI, the new Google Cloud suite specifically designed for contact centres.

Capgemini has today announced that it has signed a contract with EDF Energy to change its customer experience with a Contact-Centre-as-a-Service (CCaaS) offering from Odigo, Capgemini’s cloud contact centre solutions brand.

Between February 2nd and 10th, 2019, two Odigo employees visited these three villages near Kaffrine, a town 400 kilometers from Dakar, as part of the Senegalese segment of the Lightforce project, a partnership that began last year between Salesforce and the non-governmental organisation (NGO) Liter of Light.