Odigo now integrates with Google Cloud’s Contact Center AI

Capgemini has today announced that it has signed a contract with EDF Energy to change its customer experience with a Contact-Center-as-a-Service (CCaaS) offering from Odigo, Capgemini’s cloud contact center solutions brand.

Between February 2nd and 10th, 2019, two Odigo employees visited these three villages near Kaffrine, a town 400 kilometers from Dakar, as part of the Senegalese segment of the Lightforce project, a partnership that began last year between Salesforce and the non-governmental organisation (NGO) Liter of Light.