3 key customer service trends to look forward to at Call and Contact Centre Expo, London, UK

3 Mar 2020

Customer service and the experience brands deliver to consumers have never been more important to the bottom line. Companies know that customer experience is a key differentiator and are therefore focusing on meeting the rising expectations of their customers.

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How 5G will revolutionise the customer experience

28 Feb 2020

5 min

How 5G will revolutionise the customer experience

With 5G now available in certain cities throughout the UK, it represents an unprecedented technological shift. This means, as it continues to expand throughout the country, companies need to prepare 5G services adapted to their sector of activity. In this blog, we will explain how 5G will revolutionise the customer experience through enhanced and collaborative video capabilities.

3 ways to finetune your retail contact centre

18 Feb 2020

3 min

3 ways to finetune your retail contact centre

As the retail industry adapts and evolves to meet the growing demands of customers, technologies have shifted to better serve them from an all-encompassing contact centre environment.

3 ways to finetune your finance contact centre

11 Feb 2020

3 min

3 ways to finetune your finance contact centre

New-age customers don’t mind speaking to bots about their finances – so long as their queries are resolved in the quickest and most efficient ways possible. Contact centres can now embrace artificial intelligence (AI) to deliver seamless customer experiences every time.

3 tips for improving customer advocacy in the finance industry

4 Feb 2020

3 min

3 tips for improving customer advocacy in the finance industry

Financial institutions are up against significant competition to not only win customers, but to keep them and turn them into brand advocates. They must find the perfect CX solution to meet and exceed their customers’ needs to improve market-wide advocacy.

How to think like your customers in finance CX

28 Jan 2020

3 min

How to think like your customers in finance CX

The finance industry is more competitive than ever before because customers have and, indeed, want more choice than ever before. Traditional banks should adapt to the digital transition by thinking like their customers or risk being left behind.

Customisation of customer relations in an omnichannel era: a major challenge for companies

21 Jan 2020

5 min

Customisation of customer relations in an omnichannel era: a major challenge for companies

Customising customer relations is no longer optional. In a digital world, where conversations with brands begin on one channel, continue on a second, and end on a third, it is a necessity. Are you wondering how to remove the hurdles to personalisation and create customer journeys optimised with context data? The answer is in this post.

How to combat fintech startups with seamless customer experiences

14 Jan 2020

3 min

How to combat fintech startups with seamless customer experiences

New challengers in the financial industry are winning customers from traditional institutions thanks to their focus on providing seamless customer experiences with new technologies. More established brands can combat them by evolving with customer needs instead of trying to reinvent their solutions.

Why a self-service strategy is a crucial part of your CX success

17 Dec 2019

5 min

Why a self-service strategy is a crucial part of your CX success

More and more people want to find resolutions to their queries without talking to a business at all, so customer experience (CX) solutions must evolve to provide the right support at the right times. This puts great emphasis on offering a fantastic self-service solution that is available around the clock.

Are phones a thing of the past for contact centres?

10 Dec 2019

3 min

Are phones a thing of the past for contact centres?

The role of phones in the contact centre is changing thanks to the rise in artificial intelligence (AI) and virtual reality (VR), but does this mean that they are dying out as a method of communication? Let’s explore the importance of thinking like your customers to give them the support they need, when they need it, with or without phones.

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