The chatbot market size is projected to grow from $2.6 billion in 2019 to $9.4 billion by 2024.
Over 80% of customers are willing to give a company relevant personal information in order to bridge the connection between their online and in-person experiences.
All industry leaders know how crucial AI and data analytics are becoming in customer experience (CX). Likewise, the value of data has never been higher, as increasing numbers of organisations are striving to adopt a data-driven approach. What is not always grasped is that without data, there is no AI; as each boosts the other’s capacity to deliver smoother customer journeys. Download our white paper to learn how to maximise AI and data analytics to enhance CX while achieving increased operational efficiency.
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