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My Odigo

Crafting
customer
experiences

Odigo is a leading Contact Center as a Service (CCaaS) solution provider delivering industry-first innovations for 35 years. Learn how secure-by-design cloud solutions help you orchestrate exceptional customer experiences.

Anytime,
anywhere,

any device,
any content.

Meet your customers on their terms to create the experiences they are looking for. Tap into your organisation’s full potential with consistent experiences across multiple channels.

  • Voice
  • Email
  • Live chat
  • Social media
  • Instant messaging
  • SMS
  • Video

Why?
Because: 18-54 year-olds are increasingly using a variety of channels.

Source: CCMA, Voice of the Contact Centre Consumer 2021

Marie Verchère
Customer experience is in a period of change, driven by evolving customer expectations on one side, and technological innovations on the other. The contact centres that emerge successful will be the ones that learn to master the new tools available to them.”
Marie Verchère Deputy Head of Odigo Experience Services France
Disjointed customer experiences integrate into one amazing journey.
Get straight to the root of the issue. Intelligent automation and routing, speed customers towards the information they need and first call resolution.
Why?
33% of customers had to repeat the same information twice.
Source: CCMA, Voice of the Contact Centre Consumer 2021
  • 360 customer view
  • Unified console
  • AI connectors
Why?
33% of customers had to repeat the same information twice.
Source: CCMA, Voice of the Contact Centre Consumer 2021
Customers experience best service, first time.
Get straight to the root of the issue. Intelligent automation and routing, speed customers towards the information they need and first call resolution.
Why?
Because: 65% of customers shared positive customer service experiences.
Source: CCMA, Voice of the Contact Centre Consumer 2021
  • Routing
  • Natural language processing
  • Sentiment analysis
  • Machine learning
Why?
Because: 65% of customers shared positive customer service experiences.
Source: CCMA, Voice of the Contact Centre Consumer 2021



Talk to an expert.

Odigo helps deliver best-in-class customer experiences so large organisations can stand out from the competition.

If you want to discuss your contact centre’s unique needs or book a demo please contact us by completing the form.



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