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Odigo presents ‘Braving the Storm’

10 November 2022

Virtual: Braving the storm

Exploring the challenges of high performing contact centres in 2023

Tumultuous economic times are on the horizon and contact centre leaders will face the biggest challenge of all – doing more with less. The cost of business rising, a looming recession, and the worsening cost of living crisis are three primary challenges contact centres will have to navigate with both their customers and staff.

So how do brands create high performing contact centres in 2023? By honing into a 3-prong approach focusing on people, customer expectations and technology:

Bridge the gap
How to recruit the new generation and bringing out their best in the workplace.
Customer-first strategy
Learn how to best use technology to make your contact centre more efficient.
Going digital
Select the best contact centre platform to suit your needs

Join Odigo as we dive deep into the difficulties contact centre leaders will face in 2023 and explore how you can unlock the best performing staff and successful customer journeys.

Leigh Hopwood
Chief Executive Office CCMA
Richard Shotton

Nerys Corfield