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A multinational financial institution wants to accelerate its transition away from physical locations while continuing to provide the personalised, customer-centric care it is known for. To take its global transformation program to the next level, it needs to replace its legacy, on-site technology with a cloud solution that would enable it to automate certain aspects of its customer service. The end goal? Being able to provide assistance to customers 24/7 and freeing up time for banking advisors to deal with more complex or emotional issues.
Empowering customers with value-added self-service abilities on all voice and digital channels anywhere, at any time and from any device.
The bank wants to:
A tailor-made omnichannel bot that handles all the digital and voice interactions that can be resolved using self-service. Odigo makes this possible with:
*Based on proprietary Odigo data
Utility providers are accelerating their digital transformations. They are already collecting data through their customer relationship management (CRM) and enterprise resource planning (ERP) software or other tools, before analysing and operationalising it to provide more targeted, proactive customer experience. By providing agents with precise information that enables them to perform tasks, widgets achieve more personalised, effective customer service.
Optimise interactions with customers. Deliver consistent, end-to-end customer experience across channels through a single platform that enables coherent conversations by integrating third-party AI with Odigo AI.
With consumers increasingly shopping online, retailers need to deliver an experience as reliable and convenient as the one they offer in brick-and-mortar stores. Crucially, they must facilitate agents’ work by giving them a one-stop interface that displays all customer information, but also enables the management of inbound and outbound calls and efficiently handles all omnichannel interactions.