Cookie Settings

Request a demo

Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal

My Odigo

KparK gets closer to their customers by improving customer relations with digital solutions


KparK is a leading European manufacturer and installer of interior and exterior windows, doors, gates, fences and other carpentry products.

The challenge

Traditionally, KparK made sales by approaching customers directly. Today, online marketing and sales are much more significant, which means KparK needs a highly sophisticated Contact Center as a Service (CCaaS) solution as the foundation for its customer relationships.

The solution

KparK replaced its legacy customer contact solutions with a new customer relationship center built and installed by the Odigo teams. The company chose an OdigoTM solution because it would enable them to create a platform capable of delivering the same high-quality service to customers from any geographical location.

Their Odigo solution included customized training for KparK’s service agents to ensure they understood and embraced the capabilities the software solution provides.

As part of its ongoing partnership with KparK, Odigo is helping the company adopt voice-operated services that integrate with its existing digital channels.

The benefits

Greater consistency

By making its customer relationships virtual and empowering its agents with the right data-driven solutions, KparK provides its customers with consistent answers.

Increased availability

KparK’s customer service department is now able to handle high volumes of interactions, which leads to improved customer satisfaction.

Committed support

The Odigo teams provide ongoing support to KparK, explaining best practices and helping the organization roll out the solution to their employees.

KparK logo
KparK is a leading European manufacturer and installer of interior and exterior windows, doors, gates, fences, and other carpentry products. Company website link
Scope and features

See more great brands improving customer experience with Odigo Industry: Digital tourism Market: Europe
Read the success story
Mr. Bricolage Industry: Retail Market: France Read the success story

See an Odigo cloud contact center solution in action

  • Excellent customer experience
  • Rewarding agent experience
  • Improved contact center efficiency
Request a demo

Looking for more insights? Check out these blogs

June 1, 20213 min Make your vocal branding a strategic customer relationship asset

2021 has ushered in the age of voice, meaning a brand’s vocal identity is nearly as important as its logo. As voice assistants are increasingly becoming part of our daily lives, brands must grasp and meet the latest challenges of vocal branding. To ensure customers easily recognise them without the help of a logo or graphic interface, brands first need to ask themselves the right questions.

Show more
May 3, 20213 min How contact centres are finetuning work from home

It’s been a year now since COVID-19 struck and changed the way people communicate and deliver customer experience (CX). To succeed, businesses have adapted to changing behaviours, and a clearer picture of what has worked, and what hasn’t, is coming into view. So based on lessons learnt, how can contact centres optimise their work from home models?

Show more
December 10, 2020 Reshaping user experience and improving agent satisfaction through gamification

Meeting KPIs and customer expectations requires top-notch operations and cutting-edge technology, but the human touch is vital to developing brand-customer relationships. When it comes to customer experience (CX), training and empowering employees with tools is important but ensuring their happiness is key. In recent years, the gamification of user experience has become a much-vaunted method to raise contact centre agent morale. But does it actually work? Read on to find out.

Show more