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Boosting the customer experience with the help of AI and NLP

The latest trends from European businesses.

1000+ business leaders weigh in on AI and NLP as a driver of change in their Contact Centres.

Odigo and Davies Hickman have partnered for the 3rd consecutive year to get unique insight into how EU business leaders perceive the role artificial intelligence (AI) can play in the contact centre. The most important highlights from this survey are presented in a three-part eBook series.

The first eBook looks in-depth at where EU businesses stand on AI for CX now and what has changed since last year.

Some of questions our research has answered include:

  • To what extent have businesses invested in AI?
  • Are investments in AI paying off for CX?
  • Have AI tools reached a tipping point and are businesses still willing to invest more in the future?
  • What are business leaders’ expectations with regard to AI in the contact centre?
  • How geared toward investing in AI are those businesses which haven’t done so yet?
Download the eBook #1

Stay tuned for eBook #2
and eBook #3

We will follow this with eBook #2 that will look at the challenges, the lessons learnt and the opportunities for companies that have adopted natural language processing (NLP) solutions in their work environments and customer-facing business channels.

eBook #3 will offer insight into how business leaders can reach their customer experience objectives with AI.

Access the eBook #1 here

For a more in-depth look at where the business world stands on leveraging AI for CX, complete the form on the right and click the submit button

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Thank you for your interest. Please download the AI for CX eBook #1 by clicking on the link below.

AI for CX eBook #1. Download the article

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