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Sun, Sand & CCaaS – How customer experiences (CX) should lead the way

A Practical Guide for Travel & Tourism

The last twenty years have witnessed groundbreaking technological development, starting with the

The importance of comprehensive customer service options in the travel and tourism sector was highlighted by the recent pandemic. With cancelled travel plans and lockdowns, customers reached out to companies across every available channel for help and clarity. Inadvertently, this created a new normal in the minds of travellers and it is now up to businesses to rise to the challenge.

Sun, Sand and CCaaS is a practical guide that provides practical tips on how to apply modern technology to satisfy new expectations.
  • The role of CX in tourism and current perceptions
  • What expectations should we have for the future?
  • Technologies to provide the tourism industry with next-level CX
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